Account Manager II, Intermodal

Uber-Freight-4; Chicago (IL); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Health plan

Dental and Vision benefits

401(k) match

Disability coverage (short/long-term)

Life insurance

Parental leave

Uber Freight equity awards

Job summary

Uber Freight is hiring an Account Manager II for its intermodal division in the Chicago area. You will be the first line of contact for customers, ensuring shipments are serviced to meet standards and communicating needs to operations teams.

Responsibilities include maintaining relationships with clients and carriers, updating load statuses, and ensuring accurate billing. Target salary in Illinois is between $47,000 and $60,000 base, with standard company benefits.

Qualifications

• 1-2 years of related experience working with intermodal shipments.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Contact intermodal carrier to obtain load status and update in system; notify shipper/receiver; reschedule as needed.
• Establish and maintain effective relationships with intermodal clients, carriers, shippers and receivers through professional communications.
• Correspond with customer and carrier regarding accessorial information.
• Maintain current customer rates in the Transportation Management System.
• Manage accounts receivable within guidelines and handle day-to-day activities such as tracking and tracing.
• Confirm billing information is accurate and ready for invoicing.

Skills

Intermodal experience

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

About the Role

The Account Manager II is responsible for providing a best‑in‑class customer experience specific to our intermodal division, serving as the first line of contact for our customers. They are responsible for ensuring all intermodal freight is serviced to meet or exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer and carrier relationships, while achieving company‑defined operational metrics.

Location: Chicago, IL office or Tinley Park, IL office.

What the Candidate Will Do

• Contact intermodal carrier to obtain status of load tendered, continue monitoring the shipment status and updating in the system, then notifying the shipper and/or receiver and rescheduling when necessary.
• Establish and maintain effective relationships with intermodal clients, carriers, shippers and receivers through professional and timely communications and inquiry responses.
• Correspond with customer and carrier regarding any accessorial information.
• Maintain current customer rates in the Transportation Management System.
• Manage accounts receivable within specified guidelines and handle day‑to‑day activities such as tracking, tracing and communications.
• Confirm that billing information is accurate and ready for invoicing.

Basic Qualifications

• Minimum 1‑2 years of related experience working with intermodal shipments.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Knowledge of Microsoft tools.
• Prior 3PL experience.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the U.S. at Uber Freight are eligible for benefits such as a company‑sponsored health plan, dental and vision benefits, 401(k) match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance, and more. U.S. based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending on the role.

Illinois: The target salary for the position is between $47,000–$60,000 base salary.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17 B in freight. Learn more at www.uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.