Account Manager II (Healthcare IT)

DAS Health; New York (NY); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote work opportunities

Unlimited PTO

Medical, dental, and vision insurance

401(k) with company match

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Professional development

Job summary

DAS Health is a leading healthcare IT and services provider delivering managed IT, cybersecurity, cloud solutions, and revenue cycle services to physician practices and multi-site provider groups. This role focuses on growing a portfolio of healthcare clients and driving value through strategic account planning, renewals, and expansion.

As Account Manager II, you will collaborate with Customer Success, Delivery, Sales, and Finance to align solutions with client goals, maintain strong

Qualifications

• 5+ years in account management or related client-facing role.
• Proven success growing existing client relationships through cross-selling, renewals, and strategic development.
• Experience building scalable account plans, expansion playbooks, or client engagement programs.
• Strong relationship management, negotiation, and cross-functional collaboration skills.
• Strong analytical skills using CRM and business data to drive insights and action.
• Organized, professional, and responsive in a fast-paced, client-facing environment.
• Ability to handle patient information with HIPAA compliance.

Responsibilities

• Manage a portfolio of healthcare clients and build trusted relationships with key decision-makers.
• Develop strategic account plans aligning client priorities with DAS Health services.
• Identify opportunities for cross-sell and upsell across services and technology.
• Support renewals, negotiations, and expansion while balancing retention and revenue.
• Maintain accurate CRM data, pipeline, forecast, and opportunity information.
• Monitor account health and coordinate with success and delivery teams to expand value.
• Collaborate with Sales, Marketing, Product, and Finance for alignment and pipeline visibility.
• Represent client perspective internally and ensure timely follow-through.

Skills

Account management

Sales

Customer success

Revenue operations

Cross-functional collaboration

CRM analytics

Tools

Salesforce

Job description

Account Manager II (Healthcare IT)

Employment Type:

Full-TimeFLSA Status:

ExemptDepartment:

Account ManagementWork Location:

Remote (must be based in the US) with occasional travel (under 25%)

Position Summary

The Account Manager II manages and grows a portfolio of healthcare client relationships, serving as a trusted partner who connects client priorities with DAS Health’s services and solutions. This role strengthens client relationships, supports retention, and drives expansion through consultative account planning, renewals, cross‑selling, upselling, and consistent follow‑through. By combining client insight, account data, and knowledge of healthcare technology, this position helps clients realize greater value while supporting recurring revenue retention, pipeline growth, and long‑term partnership health.

Key Responsibilities

• Manage a portfolio of healthcare clients, building trusted relationships with practice leaders, operational stakeholders, and other decision-makers.
• Develop strategic account plans that align client priorities with DAS Health’s services, strengthen satisfaction, and support long‑term retention.
• Understand each client’s business, technology environment, goals, and evolving needs to identify opportunities for added value.
• Identify and advance cross‑sell and upsell opportunities across recurring services, hardware, professional services, managed IT, cybersecurity, cloud technologies, and other healthcare solutions.
• Support renewals, negotiations, and expansion opportunities while balancing client needs with retention, revenue, and partnership goals.
• Maintain accurate account, pipeline, forecast, and opportunity information, using CRM data and performance insights to prioritize growth opportunities and report progress.
• Monitor account health, map key stakeholders, and proactively address relationship risks or changes in client priorities.
• Partner with Customer Success and service‑delivery teams to improve adoption, coordinate support, resolve client needs, and expand account value.
• Collaborate with Sales, Marketing, Product, Revenue Operations, and Finance to align solutions, pricing, campaigns, client outcomes, and pipeline visibility.
• Represent the client’s perspective internally, communicate clearly through issues and escalations, and help drive timely, accountable follow‑through.

Required Qualifications

• 5+ years of experience in account management, sales, customer success, revenue operations, growth, or a related client‑facing function.
• Demonstrated success growing existing client relationships through cross‑selling, upselling, renewals, and strategic account development.
• Experience building or applying scalable account plans, expansion playbooks, or client engagement programs in a B2B or managed services environment.
• Strong relationship management, stakeholder communication, negotiation, problem‑solving, and cross‑functional collaboration skills.
• Strong analytical skills with the ability to use CRM and business data to identify opportunities, manage pipeline, and translate insights into action.
• Ability to remain organized, professional, and responsive while managing multiple priorities in a fast‑paced, client‑facing environment.
• Ability to use, protect, and disclose patient protected health information in accordance with HIPAA standards.

Preferred Qualifications

• Experience in healthcare IT, a Managed Services Provider, or another B2B technology or services environment.
• Experience supporting healthcare clients, including medical practices, physician groups, outpatient settings, or complex multi‑site provider organizations.
• Experience using CRM and analytics tools, including Salesforce or a comparable platform.
• Experience tracking account health, monthly recurring revenue retention, expansion revenue, product penetration, and pipeline performance.
• Experience partnering with Customer Success or service‑delivery teams to improve adoption, resolve client needs, and expand account value.

What Success Looks Like

A high-performing Account Manager II builds trusted client relationships, maintains clear and accurate account plans, and consistently identifies opportunities that improve client outcomes and expand the value of DAS Health’s solutions. Success is demonstrated through strong retention, healthy recurring revenue, a well‑managed growth pipeline, effective cross‑functional partnership, and reliable follow‑through that strengthens both client satisfaction and business performance.

About DAS Health

DAS Health is a leading provider of healthcare IT and business solutions that helps healthcare organizations improve operations, strengthen technology performance, and deliver exceptional patient care. We partner with physician practices, senior care organizations, specialty providers, and healthcare groups across the country to deliver innovative solutions including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services. At DAS Health, you'll join a collaborative, mission‑driven team dedicated to helping healthcare organizations succeed through technology, expertise, and exceptional service.

Why Join DAS Health

• Remote and flexible work opportunities
• Unlimited Flexible Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company‑Paid Life Insurance
• Company‑Paid Disability Insurance
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Career Growth Opportunities
• Collaborative and supportive team culture
• Opportunity to make a meaningful impact in healthcare

Equal Opportunity Employer

Equal Opportunity Employer. DAS Health is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and make employment decisions based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Our Commitment to Diversity & Inclusion

DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws.

Accommodation Notice

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Employment at Will

Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with DAS Health is "at-will."