Sales Account Manager

Estes-Express-Lines; Coon Rapids (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Estes-Express-Lines in Minnesota seeks a salesperson to develop strategies to maintain and grow sales for Estes transportation services in the assigned territory. You will provide reports on sales activities and use CRM tools to build a robust customer base.

Interface with customers to understand objectives, maintain relationships, and promote new offerings. You will contribute to forecasting and deliver value-added service while meeting sales goals and attending regularly.

Qualifications

• Bachelor's degree or equivalent; Master's a plus.
• 3 years sales experience; LT/LTL transportation a plus.
• Strong verbal, written and listening communication required.
• Ability to manage multiple accounts and priorities.
• Valid driver's license and acceptable MVR.

Responsibilities

• Develop and implement sales strategies to expand Estes services in assigned territory.
• Provide periodic sales activity reports.
• Use CRM tools to build customer base and relationships.
• Interface with customers to understand objectives and requirements.
• Maintain account relationships through regular contact.
• Advise customers of Estes offerings and gather feedback on service products.
• Share details with customers on additional offerings to provide value added service.
• Expedite the resolution of customer concerns.
• Prepare and conduct service presentations to customers.
• Contribute to quarterly/annual business forecasting with account trends.
• Promote world-class customer care across the service center.
• Meet and exceed sales goals; report progress weekly.
• Regular attendance is required.
• Performs other duties as assigned.

Skills

Sales experience

Communication skills

CRM experience

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

SalesForce CRM

Microsoft Office

Job description

Job Summary:

• Develop and implements strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory
• Provide reports on the sales activities for a given period of time
• Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer relationships
• Interface with the customer to understand the customer's overall objectives and requirements
• Contact customers on a regular basis to maintain account relationship
• Advise customer of Estes' new product and service offerings and obtain feedback on service products
• Share details with customers on additional offerings to provide value added service
• Expedite the resolution of customer concerns
• Prepare and conduct service presentations to the customer
• Contribute to the quarterly/annual business forecasting by providing account trends and future customer needs
• Promote world-class customer care throughout the service center
• Meet and exceed predetermined sales goals and objectives and reports on progress weekly
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• Bachelor's Degree or any combination of education and experience which would provide an equivalent background; Master’s Degree a plus
• Three years of experience in Sales highly preferred; LTL/transportation sales experience a plus
• Ability to manage multiple accounts and priorities required
• Strong verbal, written and listening communication skills required
• Strong work ethic, organization and problem skills required
• Strong Microsoft Office skills required
• Must possess a valid driver’s license and an acceptable MVR.
• Travel within assigned territory to develop customer relationships and overnight stays as needed for training and development required
• Prior CRM experience preferred; SalesForce CRM experience highly preferred
• Ability to work all shifts and in all areas relative to the needs of the service center as business needs dictate
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.