Account Manager II

FedEx; New York (NY); On-site; USD 64,000 - 118,000; Full time

Benefits offered by this job

In-person meetings

Pay transparency

Job summary

FedEx is seeking a sales professional to maintain and deepen customer relationships within a territory of major and metro markets. You will meet with small to mid-sized customers to achieve personal and company sales goals, delivering solutions that align with their business needs.

The role requires B2B sales experience, strong communication and relationship-building skills, and the ability to leverage technology tools to drive account health and retention metrics. Occasional travel is expected.

Qualifications

• Bachelor's degree/equivalent (Equivalency reflected under minimum experience).
• Four (4) years of business-to-business sales experience OR two (2) years of FedEx's business-to-business sales experience required.
• Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Responsibilities

• Maintains existing business by understanding the customer’s business and supply chain, analyzing needs and implementing solutions.
• Coordinates with internal teams to provide a seamless customer experience.
• Negotiates pricing within set parameters and occasionally for strategic accounts.
• Uses internal systems, mobile devices, and PowerPoint to support sales activity.
• Performs other duties as assigned

Skills

Communication

Relationship building

Sales

Negotiation

Data analysis

Technology tools

Time management

Problem solving

Adaptability

Presentation

CRM experience

Education

Bachelor's degree/equivalent

Tools

CRM software

PowerPoint

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor’s degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications: Customer account management or relationship management experience. Experience onboarding new customers, clients, or accounts. Success growing existing customer relationships or revenue. CRM and account planning experience. Cross-functional collaboration to support customer success.

Pay Transparency:

Pay: $5,775/monthly - $10,600.00/monthly

Additional Details: This is a customer-facing role that requires regular in‑person meetings. Candidates must live within a 50‑mile radius of New York City, NY or surrounding cities within the territory: New York City

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non‑exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program (For U.S. applicants and employees only).

• E‑Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)