Account Manager II

Federal Express Corporation; New York (NY); On-site; USD 64,000 - 118,000; Full time

Job summary

Federal Express Corporation is seeking a sales professional to maintain and deepen customer relationships in a New York City–area territory. This role requires regular in-person meetings with small to mid-sized customers to achieve sales goals and deliver a seamless customer experience.

You will coordinate with internal teams, leverage technology tools, and apply problem solving and negotiation skills to grow revenue while managing account health and retention.

Qualifications

• Bachelor's degree/equivalence reflected under minimum experience.
• Four years of B2B sales experience or two years in FedEx B2B sales.
• Excellent communication, relationship-building and business acumen.

Responsibilities

• Maintains existing business by understanding customer needs and providing solutions.
• Coordinates with sales, operations and internal partners for a seamless experience.
• Negotiates pricing within defined parameters; negotiates strategic pricing for select customers.
• Leverages internal systems and PowerPoint to support engagements.
• Performs other duties as assigned.

Skills

Communication Skills

Product Knowledge

Solution Building

Time Management

Organization

Self-Motivation

Adaptability

Problem Solving

Relationship Building

Data Analysis

Predictive Analytics

Data Visualization

Leveraging Technology

Account Health Monitoring

Education

Bachelor's degree/equivalent

Tools

PowerPoint

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in Lieu Of Bachelor’s Degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills And Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications:

Customer account management or relationship management experience . Experience onboarding new customers, clients, or accounts . Success growing existing customer relationships or revenue . CRM and account planning experience . Cross-functional collaboration to support customer success .

Pay Transparency:

Pay: $5,775/monthly - $10,600.00/monthly

Additional Details:

This is a customer-facing role that requires regular in‑person meetings. Candidates must live within a 50‑mile radius of New York City, NY or surrounding cities within the territory: New York City

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)