Account Manager II

Setpoint Integrated; Baton Rouge (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

Setpoint Integrated is seeking an Account Manager II in Baton Rouge to strategically manage mid- to high-level client accounts, ensuring value delivery and satisfaction. You will analyze client needs, coordinate cross-functional teams, and tailor solutions to drive retention and growth.

In this role, you will lead client meetings, develop account strategies, and identify new opportunities. You will use PowerBI, Dynamics, and Tableau to manage pipelines and measure performance, while building

Qualifications

• Bachelor’s degree in engineering, business, marketing, Sales, or related field or equivalent experience preferred.
• Years of industry-specific, customer-facing sales experience: minimum of 4 years.
• Manage Book of Business +$3m.
• TWIC Card preferred or must be able to obtain.

Responsibilities

• Drive direct day-to-day selling of company product and services using Application Selling to secure new business.
• Build and maintain relationships with key stakeholders to foster loyalty and long-term partnerships.
• Develop knowledge of services, pricing, and offerings to grow existing accounts and upsell.
• Prepare customer survey reports and present findings to management for retention planning.
• Meet with management to review retention, progress toward goals, and key relationships.

Skills

Client relationship management

Account management

Sales closing

Communication

Presentation skills

Education

Bachelor's degree in engineering, business, marketing, or related field

TWIC Card preferred

Tools

PowerBI

Dynamics

CRM software

Tableau dashboards

Job description

Summary

The Account Manager II plays a strategic role in managing mid- to high-level client accounts, ensuring consistent delivery of value and satisfaction. In addition to maintaining relationships, this role involves analyzing client needs, coordinating cross-functional teams, and developing tailored solutions that drive retention and growth. The Account Manager II is expected to proactively identify business opportunities, lead client meetings, and contribute to the development of account strategies.

Responsibilities

• Responsible for the direct day-to-day selling of company product and service offerings as directed, specifically using Application Selling methods to drive new business
• Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Complete customer survey reports for all meaningful customer touchpoints. (Meaningful defined as a touchpoint with a primary customer requiring action items or follow up requirements)
• Regularly meets with management to review customer retention and relationship activities, progress versus goals, and status of key customer relationships
• Using the available data - develop, maintain, and implement an account strategy and plan with sales management
• Schedules and completes proactive customer calls and visits capturing key information
• Proactively identify and notify appropriate Company stakeholders of customers’ upcoming capital projects future expenditures, or other potential opportunities
• Partners with the operations team, when needed, to address customer services issues
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities

• Create and maintain customer trust in the company as a quality, value-added, solutions provider

• Demonstrated ability to meet Level II capabilities
• Demonstrate product knowledge at a level sufficient to independently make customer presentations that will drive business opportunities
• Develop, maintain, and execute an account and product and services growth strategy
• Achieve new wallet share growth at key accounts, adding company services and/or product offerings to the spend

• Competent in PowerBI, Dynamics, and other commercial tools required for pipeline growth, decision making and performance management. CRM experience preferred

• Develop an Account Management strategy that includes routine visits and meetings that allows flexibility for new opportunities.

• Minimal supervision required

Positional Requirements & Qualifications

Education & Experience

• Proficient with computer software tools including but not limited to: emails, appointment setting, spreadsheets, and tableau dashboards
• Years of industry-specific, customer-facing sales experience: minimum of 4 years
• Manage Book of Business +$3m
• Bachelor’s degree in engineering, business, marketing, Sales, or related field or equivalent experience preferred
• TWIC Card preferred or must be able to obtain

Skills & Abilities

• Focus on safety and Team player
• Strong desire to succeed and promote new business
• Highly organized and Effective time-management
• Strong interpersonal, communication, technical, and presentation skills
• Ability to build strong customer relationships quickly
• Clear background check within company and customer requirements
• Must be able to pass drug & alcohol screening

Essential Physical Functions

• Lifting up to 25 pounds
• Bending, stooping, ability to stand for extended periods of time
• Must be able to travel and have a clear driving record in accordance to company driving guidelines

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.