Account Manager II

FM; Alpharetta (GA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Incentive plan

Health and well-being programs

401(k) and pension plan

Tuition reimbursement

Flexible work

Time off allowances

Career development opportunities

Job summary

FM’s Atlanta, Georgia operation seeks an Account Manager in Client Service to lead account teams across underwriting and insurance servicing for existing and new business. The role interfaces with clients and brokers on products, engineering and claims services.

The AM level is determined by skill and experience, with opportunities across AM I to AM II levels. Growth through value-added service and cross-sell is emphasized.

Qualifications

• Bachelor’s degree or equivalent; CPCU or ARM desired
• Minimum 5+ years FM or equivalent experience in servicing/underwriting large property accounts
• FM loss prevention engineering background desired
• Experience as an Underwriter for FM is desirable
• Power Generation Loss Prevention or Underwriting experience preferred
• Proven ability to influence decision makers

Responsibilities

• Maintain a profitable book of business through sales, risk assessments, and underwriting
• Grow premiums by retaining clients and selling additional products
• Advise clients on coverages and risk management
• Collaborate with Account Engineers to prioritize risk improvements
• Protect assets through underwriting guidelines and reinsurance when needed
• Collect outstanding premiums timely
• Develop professionally and stay updated on underwriting practices
• Provide leadership to the FM account team and ensure efficient client service
• Prioritize changes and delegate to support staff as needed
• Evaluate manuscript coverage requests and adjust policy language

Skills

Client relationships

Leadership

Sales/negotiation

Problem solving

Organization

Team building

Communication

Loss prevention engineering

Education

Bachelor’s degree or equivalent

CPCU or ARM desired

Tools

Microsoft Office

Job description

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

FM's Atlanta, Georgia Operation has an opening for a dynamic Account Manager in our Client Service Department. This position will perform insurance servicing and underwriting activities on existing accounts and new business. This position's primary function is to serve as the account team leader or manager of the account. Serve as key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering, and claims services.

This position is for an AM I to AM II, depending on the level of the candidate’s skill and experience. Varying levels of experience and qualifications will be considered.

• Maintain a profitable book of business by effective use of sales techniques, client relationships, risk assessments, application of sound underwriting principles and creative use of underwriting resources.

• Ensure premium growth by retaining existing clients through value added service, by selling additional product lines and by establishing equitable terms and conditions on new accounts introduced by sales executives. Ensure policies accurately reflect both the insured’s and FM's intent of coverage.

• Provide professional advice and consultation to all clients on insurance coverages and risk management matters making them aware of the benefits derived from various products and services offered by FM.

• In coordination with Account Engineers, establish risk improvement priorities and support efforts to acquire client compliance with loss prevention recommendations.

• Protect FM's assets through creative use of company underwriting programs and adherence to published guidelines which include: Line setting techniques, judicious purchase of reinsurance (where warranted), timely issuance of policies, catastrophe aggregate analysis, MFL analysis and cross liability checks.

• Collect outstanding premium balances in a timely manner to meet the Operation’s goals and objectives.

• Continue professional development including maintaining necessary licensing. Continue to update knowledge of underwriting guidelines, policy forms, loss prevention practices and insurance industry developments.

• Provide leadership to the overall FM account team, ensuring that the Client Service Process is implemented effectively and efficiently.

• Handle change by prioritizing routine activities, workloads, and projects and through delegating to support staff as necessary.

• Evaluate manuscript coverage/wording requests: analyze existing policy language; degree and type of exposure; pricing; and develop additional policy language if warranted.

Qualifications

• Bachelor’s degree or equivalent; CPCU or ARM desired!

• Minimum 5+ years FM experience or 5+ years industry experience (broker, insurance, reinsurance company) in servicing/underwriting large property accounts of varying occupancies.

• FM loss prevention engineering background desired.

• Previous experience as an Underwriter for FM is desired.

• Power Generation Loss Prevention or Underwriting experience is desired.

• Demonstrated effectiveness at accessing and influencing the decision maker.

• Strong familiarity with FM's client service process preferred.

• Experience in servicing/underwriting large property accounts of varying occupancies.

• Working knowledge of property insurance and forms, financial statements, general loss prevention engineering terms and concepts as well as business computer applications.

• Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.

• Knowledge of internal systems and Microsoft Office products.

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more!

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.