Account Manager I, Supplier

Avidxchangeinc; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

18 days PTO

Competitive healthcare

401(k) match

Tuition reimbursement

Hybrid workplace flexibility

Onsite gym and fitness center

Discounts on insurance

Job summary

Avidxchangeinc is looking for a dynamic Account Manager to join their Supplier Sales team in Charlotte, North Carolina. The role focuses on post-sale portfolio growth for ePayment suppliers, utilizing consultative sales strategies to ensure client success and product adoption.

The ideal candidate will have 1-3 years of B2B SaaS sales experience, be adept at data-driven analysis, and possess exceptional communication skills. Enjoy perks like competitive healthcare, 18 days PTO, and a hybrid work environment.

Qualifications

• 1-3 years of proven success in B2B SaaS sales or account management.
• Experience in re-engaging disengaged accounts.
• Ability to communicate effectively across teams.

Responsibilities

• Manage a fluid portfolio of ePayment supplier accounts.
• Develop and execute account-level strategies.
• Identify decision-makers within target organizations.

Skills

B2B SaaS sales

Consultative sales strategies

Data-driven mindset

Exceptional communication

Collaboration across teams

FinTech familiarity

Tools

CRM tools

Excel

Job description

Job Overview

We are seeking a dynamic and results-driven Account Manager to join our Supplier Sales team, focusing on the post-sale portfolio growth of our ePayment supplier network. This role is responsible for the overall health, adoption, and expansion of a fluid account base by employing consultative sales strategies to drive product conversion and revenue. You will act as a key internal partner, utilizing data-driven analysis to diagnose barriers to adoption, re-sell value, and serve as the voice of the supplier to influence product and operational improvements across the organization.

What You'll Do

• Manage a fluid portfolio of ePayment supplier accounts, with responsibility for increasing product adoption and expanding revenue through consultative sales strategies.
• Develop and execute account-level strategies to drive conversion and adoption of our SaaS solutions.
• Identify key decision-makers and influencers within target organizations and engage them through tailored outreach and business case development.
• Partner closely with Customer Success, Product and Payment teams to ensure friction points are understood and addressed.
• Deliver compelling, data-driven presentations, when appropriate, demonstrating ROI and influencing executive buy-in.
• Re-engage disengaged or underperforming accounts by diagnosing barriers to success and re-selling value based on tailored solutions.
• Conduct discovery sessions, when appropriate, to uncover root causes of low adoption and build corrective action plans.
• Identify opportunities for expansion, upsells, and service optimization as trust is rebuilt and value is realized.
• Share learnings and best practices with Sales, Marketing, and Customer Success teams to help refine our go-to-market approach.
• Represent the voice of the customer internally to help shape product and make operational improvements.
• Review payment mix reports to identify trends, gaps and opportunities.
• Maintain accurate pipeline forecasting and account notes in CRM.

What We're Looking For

• 1-3 years of proven success in B2B SaaS sales or account management, with a strong track record of meeting or exceeding quota in complex, consultative sales cycles.
• Demonstrated ability to re‑engage disengaged accounts and navigate multi‑stakeholder deals up to the executive level.
• Data‑Driven Mindset: Proficiency in interpreting payment mix reports, CRM forecasting, and using tools like Excel to influence business outcomes and identify expansion opportunities (upsells/optimization).
• Exceptional Communication & Collaboration: Strong written and verbal consultative communication skills with a proven ability to influence cross‑functionally (Product, CS, Payments) without direct authority.
• Experience or strong familiarity with FinTech, Procurement, or AP/AR/Payment’s automation solutions is highly preferred.

What you’ll get:

• 18 days PTO*
• 11 Holidays (8 company‑recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
  • High Deductible Health Plan Option that has $0 monthly premium for teammate‑only coverage
  • 100% AvidXchange paid Dental Base Plan Coverage
  • 100% AvidXchange paid Life Insurance
  • 100% AvidXchange paid Long‑Term Disability
  • 100% AvidXchange paid Short‑Term Disability
  • Employee Assistance Program (EAP) – provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
  • Onsite Health Clinic with Atrium Health – available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro‑rated if hired mid‑year

**Must be full‑time for at least 3 months

***Must be full‑time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.