Account Manager I

Crowley; Jacksonville (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid vacation

Paid holidays

Job summary

Crowley in Jacksonville, FL is seeking an energetic account coordinator to manage transactional customer accounts and support profitable growth. The role requires coordinating customer and carrier activities, negotiating pricing, and ensuring compliance with laws and industry standards in a hybrid work setting.

You will maintain CRM contacts, develop new accounts by phone or email, generate quotes, and oversee order entry while resolving routine service issues and driving performance

Qualifications

• 1-3 years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations or related experience.
• Proficient with Microsoft Office and TMS software.

Responsibilities

• Serve as liaison between carrier sales and customers.
• Negotiate and determine appropriate pricing.
• Ensure compliance with applicable laws, regulations and industry standards.
• Collaborate with the team to identify ways to grow business.
• Monitor customer shipments and quality control of carrier performance.
• Maintain contact management system like CRM to determine established contacts.
• Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers.
• Responsible for problem resolution and customer communications for transactional accounts.

Skills

CRM

Negotiation

Customer service

Data analysis

Education

High school diploma

Bachelor's degree in business/transportation

Tools

Microsoft Excel

Transportation Management Software

Job description

Who We Are

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

Overview

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.
We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement

Hybrid

What You’ll Do

Responsible for managing assigned transactional customer accounts, supporting profitable growth, coordinating customer and carrier activities, and resolving routine customer and service issues within established commercial guidelines.

Responsibilities

Key Responsibilities:

• Serve as liaison between carrier sales and customers.
• Negotiate and determine appropriate pricing.
• Ensure compliance with applicable laws, regulations and industry standards.
• Collaborate with the team to identify ways to grow business.
• Monitor customer shipments and the quality control of carrier and performance.
• Maintain contact management system like CRM to determine established contacts.
• Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers.
• Responsible for problem resolution and customer communications for transactional accounts.

Qualifications

Education & Credentials

• High school diploma or equivalent required.
• Bachelor’s degree in business, transportation or a related field preferred.

Experience

1-3 years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations or related experience.

Technical Skills

Proficient in Microsoft Office products, including Excel, Outlook and Word, and Transportation Management Software.

Competencies

Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of, a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences and other written materials. Familiar with logistics and transportation principles, concepts and methodologies, moving product via various modes, cost analysis and resource optimization.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards Include

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.