Account Manager - Houston, TX

Watco; Houston (TX); On-site; USD 53,550 - 72,450; Full time

Job summary

Watco in Houston, TX is seeking an Account Manager to drive new sales activity and manage day-to-day freight operations for customer accounts.

The role focuses on developing customer relationships, delivering quality service, and achieving above-average revenue and branch goals through effective pricing, negotiations, and coordination with brokers and carriers.

Qualifications

• 2 years brokerage operations experience preferred.
• Transportation or supply chain-related experience preferred.
• Sales knowledge and highway service knowledge.
• Proficient with MS Excel, Word, PowerPoint.
• Ability to work with others and be a positive influence.
• Strong oral and written communication skills.
• TWIC card obtained or able to obtain.

Responsibilities

• Develop new customer sales and grow accounts.
• Prospect for new leads and solicit freight.
• Negotiate rates with carriers and manage pricing.
• Provide on-site customer visits as needed.
• Coordinate with transportation team and brokers.
• Maintain effective communication with customers and internal teams.

Skills

Sales experience

Customer service

Communication skills

Time management

Education

High School diploma or GED

Tools

TMS

RMIS

Job description

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support‑services role, there's one thread that ties everyone together. We're all one team. One Watco.

Here’s What You Can Expect From Watco

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

Starting Salary: $63,000

Schedule: Monday - Friday, 7:00 AM – 4:00 PM

Location: 14035 Industrial Rd., Houston, TX 77015

The Account Manager of Watco is responsible for generating new sales activity and the overall day-to-day freight management of shipments and/or customer accounts. This position plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch. It is essential for the Account Manager to conduct the necessary activities to deliver the desired results, garner customers' trust and produce above‑average gross revenue and profits to ensure the branch’s annual goals and objectives are met. This position has various responsibilities including freight sales, customer spot pricing, carrier price negotiation, and operational duties.

Essential Duties And Responsibilities

• Develop new customer sales
• Utilize various prospecting methods to generate new sales leads and solicit freight
• Cultivate sustainable customer relationships and encourage customer growth
• Deliver cost‑effective solutions that will attract and retain customers
• Manage broker and customer service aspects of assigned shipments and/or customer accounts
• Effectively communicate with customers, carriers, operations, and internal teams
• Support customers with pricing, operations, and payment-related issues
• Manage spot pricing and carrier negotiations
• Conduct on-site customer visits as needed
• Work hand in hand with transportation coordinators on brokering and provide effective feedback
• Communicate effectively with customers, carriers, shippers, and team members
• Involvement in spot pricing carrier negotiations and RFP (Request for Pricing form - Proposal) RFI (Requestion for Information)
• Other duties as needed

Qualifications

• 2 years brokerage operations experience preferred
• Transportation or supply chain related experience preferred
• Business development personal training, sales knowledge, and highway service knowledge
• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, and Data Entry
• Registry Monitoring Insurance Services (RMIS) skills recommended
• Transportation Management System (TMS) skills recommended
• Ability to work with others and be a positive influence on co‑workers
• Utilize professional phone and email communication skills
• Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have or be able to obtain a TWIC card upon hire

Education

Must be 18 years of age or older with High School or GED equivalent