Account Manager - Global Forwarding

C.H. Robinson; Charlotte (NC); Hybrid; USD 60,000 - 125,000; Full time

Benefits offered by this job

Health plan

Dental & Vision

401(k) with company match

Paid time off (PTO)

Parental leave

Employee stock purchase plan

Job summary

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long‑term customer success across a select portfolio within our Global Forwarding business. You will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that optimize global supply chains while expanding business with C.H.

Robinson. The role combines in-person collaboration (on-site two days a week) with remote work three days a week, offering a balance

Qualifications

• High school diploma or GED required.
• Minimum 2 years of Global Forwarding experience.
• Ability to travel up to 25% (domestically/internationally).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication; able to present to diverse audiences.
• Experience collaborating with stakeholders across levels.

Responsibilities

• Retain, grow, and strategically manage a portfolio of customer accounts.
• Build relationships with customer contacts at multiple levels.
• Lead regular business reviews using analytics and market insights.
• Present strategic solutions to increase customer value and expand services.
• Identify opportunities to deepen account penetration with C.H. Robinson offerings.
• Coordinate with pricing, operations, and product teams on recommendations.
• Support new business implementation and account setup.
• Manage expectations with clear SOPs and KPIs.
• Collaborate cross-functionally to ensure strong execution and alignment.
• Contribute to annual account planning, budgeting, and growth strategies.

Skills

Analytical skills

Problem-solving

Stakeholder collaboration

Written and verbal communication

Multi-team coordination

Education

High school diploma or GED

Bachelor’s degree

Tools

Microsoft Office

Job description

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, making a direct impact on revenue growth and customer loyalty. In this role, you will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that help customers optimize their global supply chains while expanding business with C.H. Robinson. You will partner cross-functionally to lead account strategy, uncover growth opportunities, and ensure exceptional execution that delivers measurable results for both customers and the organization. If you thrive on relationship building, problem solving, and creating value for customers, we encourage you to apply today.At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:Retain, grow, and strategically manage a portfolio of customer accountsBuild strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needsLead regular business reviews using analytics, market insights, and performance trends to identify growth opportunitiesPresent strategic solutions that increase customer value, expand services, and support long-term account retentionIdentify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of servicesPartner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendationsSupport new business implementation, including account setup, documentation, compliance requirements, and c-codesManage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metricsCollaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goalsContribute to annual account planning, budgeting, and growth strategies that drive measurable business resultsRequired Qualifications:High school diploma or GEDMinimum 2 years of Global Forwarding experienceAbility to travel up to 25% (domestically/internationally)Preferred Qualifications:Bachelor’s degree from an accredited college or universityStrong analytical and problem-solving skills to adapt to ever-changing tasks and customer needs; ability to make data-driven decisionsAbility to thrive under deadlines and work in a team environment, while also delivering independent resultsStrong prioritization skills, multi-tasking skills, and works with a sense of urgencyStrong written and verbal communication skills, including proficiency presenting to both internal and external audiencesExperience collaborating with multiple stakeholders across varying organizational levels, both internally and externallyAbility to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies and technology systemsProficient in Microsoft Office Suite of programsValues a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$59,600.00 - $124,600.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\\Disabled\\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page