Account Manager - Fast-Track Growth & Service

Rent-A-Center; Rock Falls (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Life & disability insurance

Flexible Spending & Health Savings

Job summary

Rent-A-Center in Rock Falls, IL seeks an Account Manager to manage rental accounts, deliver exceptional customer service, sell new products, drive account performance, and handle deliveries and pickups.

The role emphasizes building strong customer relationships while adhering to the RAC mission and maintaining store standards. This is a full-time role with growth opportunities and a customer-first focus.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center in Rock Falls, IL seeks an Account Manager to manage rental accounts, deliver exceptional customer service, sell new products, drive account performance, and handle deliveries and pickups.

The role emphasizes building strong customer relationships while adhering to the RAC mission and maintaining store standards. This is a full-time role with growth opportunities and a customer-first focus.