Account Manager - Experiential

Imagination; New York (NY); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive paid time off benefits

Generous parental leave

Up to 4% safe harbor 401k match

Comprehensive health benefits

Job summary

Imagination in New York is seeking an Account Manager to act as the day-to-day lead on this account, guiding strategy, programs and client partnerships with 4+ years of experiential marketing experience.

You will manage mid-level relationships, develop strategic plans across events, digital and marcomms, oversee budgets, mentor juniors, and collaborate with cross-functional teams to deliver integrated campaigns on time and within scope.

Qualifications

• 4+ years of relevant experience in experiential campaigns and related fields.
• Proven ability to lead integrated programs with solid digital strategies.
• Experience in agency or in-house marketing environments is preferred.

Responsibilities

• Lead mid-level client relationships by understanding goals and challenges.
• Develop and implement strategic plans and innovative solutions for growth.
• Provide direction to cross-functional teams to align projects with client objectives.
• Mentor junior team members and ensure client expectations are met.
• Create, track, and enforce detailed scopes of work for projects.
• Develop budgets, identify opportunities, present proposals, and negotiate contracts.
• Monitor performance and keep clients and teams updated on progress.
• Streamline processes to improve efficiency and effectiveness.

Skills

Account management

Client relationships

Budget management

Project leadership

Education

Bachelor’s Degree or equivalent experience

Job description

Imagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires 4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-housemarketing roles. Proven experience with integrated programs featuring solid digital strategies is required.

Application Deadline

13 October 2026

Department

Account Management

Location

New York

Compensation

$90,000 - $95,000 / year

Key Responsibilities

Strategic Insight & Program Leadership

• Responsible for leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges
• Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives
• Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives
• Manage and mentor junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded
• Stay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients
• Independently creates, tracks, monitors and enforced detailed scopes of work for projects.

Account & Project Management

• Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for
• Identify new business opportunities, develop and present proposals to clients, and negotiate contracts
• Project manage workback, workstreams, internal stakeholders, and creative/production problem solving
• Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget
• Streamline internal processes and identify areas to improve efficiency and effectiveness.

Stakeholder Communications

• Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided
• Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary
• A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives

Team, Vendor & Partner Management / Commercial & Operational Excellence

• Excellent presentation, communication and client liaison skills
• Excellent verbal and written communication skills to effectively communicate with clients cross-functional teams, and internal stakeholders.

Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs.

• The ability to work on and manage multiple projects concurrently
• Team player, must be flexible, inclusive, positive and helpful
• Excellent attention to detail
• Strong organizational skills, able to manage project timelines, budgets, and resources effectively.

Skills, Knowledge and Expertise

• Leads by behavior and attitude, not through position or tenure
• Thinks strategically – knowledge of Imagination and Client practices
• Inspires creativity and innovation – imagines creative solutionsDrives results – achieves high levels of customer satisfaction
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
• Flexibility and adaptability, able to adjust to changing client needs and market conditions
• Ability to work weekends and holidays on occasion as required by client workload
• Must be able to travel internationally for up to two weeks at a time

What you bring:

• Proven experience leading multi-workstream programs with significant digital components
• Strong understanding of experiential delivery models, timelines, and constraints
• Experience owning budgets, schedules, and risk management at a program level
• Excellent communication management skillsA calm, structured, and solutions-oriented approach under pressure
• Strong organizational skills and attention to detail
• Bachelor’s Degree or equivalent experience

You'll Succeed Here If You:

• Enjoy orchestrating complexity and bringing order to creative ambition
• Thrive in fast-paced, collaborative, and high-visibility environments
• Are confident leading conversations, making decisions, and managing tradeoffs
• Appreciate the intersection of physical environments and digital experiences
• Take pride in delivering well-crafted, reliable, and impactful work

Applicants must be authorized to work in the United States. Unfortunately, we are unable to sponsor visas for this role at this time.

Benefits

What we can offer you:

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence.
• Opportunity to contribute to large-scale, high-impact projects from day one.
• Dedicated personal growth & development through our GrowForward programme.

Benefits and perks offered:

• Comprehensive paid time off benefits
• Hybrid work model, where our team comes into the office a minimum of 3 days per week
• Generous parental leave
• Up to 4% safe harbor company 401k match
• Comprehensive, low-cost health benefits

Imagination:

Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events.

We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023.

Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google.

For more information, please visit imagination.com or follow @imaginationglbl on social.

Our Beliefs and Behaviours:

We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success:

Curiosity

We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions.

Rigour

We believe rigour results in better choices... so we ask precise, provocative questions.

Bravery

We believe bravery tames the unknown... so we demand ambition, confident that together we can meet ‘never been done before challenges’.

Respect

We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team.

Global Inclusivity Statement:

At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation.

As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves.

That’s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed.

Our Beliefs and Behaviours

By living our core behaviours, being curious, rigorous, brave and respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive.

Our Commitment

We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.