Account Manager, Enterprise Growth Strategy (Remote)

Tech Sales Jobs; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Stock in early-stage startup

Generous PTO

401(k) with Morgan Stanley

Job summary

Extend is seeking an Account Manager, Enterprise Growth Strategy to drive growth for our largest omnichannel merchants. You will manage strategic relationships, translate high-level goals into actionable plans, and collaborate with cross-functional leaders to optimize performance and ROI.

Ideal candidates have 5–7 years in startups or Big 4 consulting, strong executive presence, and a track record of delivering strategic initiatives. Remote work in the U.S.

Qualifications

• Bachelor’s degree required or equivalent professional experience.
• 5–7 years in dynamic startup environments or Big 4 consulting.
• Experience engaging with C-suite and senior stakeholders.

Responsibilities

• Lead growth optimizations for Extend’s largest omnichannel merchants.
• Develop and lead growth and merchant relationship strategies for strategic relationships.
• Monitor program performance and identify ROI-driven opportunities.

Skills

Executive presence

Analytical skills

Project and program management

Cross-functional management

Communication skills

Education

Bachelor’s degree

Tools

Tableau

Snowflake

Salesforce

Shopify

Job description

Account Manager, Enterprise Growth Strategy

Location: Remote, U.S.

Department: Merchant Success (560)

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.

What You’ll Do:

• Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
• Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
• Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
• Drive go-to-market strategies and adoption of new product features across your book of business.
• Manage promotional strategy and marketing development budgets.
• Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
• Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
• Inform product roadmaps and features by gathering customer feedback and conveying market needs.

What We’re Looking For:

• Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
• A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
• In-depth understanding of value drivers in revenue share business models.
• Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.
• Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.
• Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.
• Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
• Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.
• Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.

Expected Pay Range: $140,000 OTE (On Target Earnings)*

*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.

Travel: Estimated 15-20% travel to client sites and other locations as needed.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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