Account Manager, Employee Benefits

Risk Strategies Company; Chicago (IL); On-site; USD 51,800 - 75,000; Full time

Job summary

A leading risk management firm is seeking an Account Manager to oversee a personal book of business and ensure client satisfaction while supporting team objectives. The ideal candidate has health and welfare experience with strong skills in client service and analytics. This role offers a competitive salary range of $51,800 to $75,000 and comprehensive benefits.

Qualifications

• 2 - 5+ years of health & welfare experience, meeting core practice competency-based skills.
• Client-facing experience in the employee benefit industry is a plus.
• Knowledge of benefits administration, HealthCare Reform, and carrier products.

Responsibilities

• Manage a personal book of business of approximately $500,000+.
• Prepare renewals and RFPs, coordinate vendor responses, and support negotiations.
• Proactively provide client service in response to day-to-day service issues.

Skills

Health & Welfare Benefits expertise

Client service

Analytical skills

Negotiation

Education

BA/BS preferred

Job description

Overview

Account Manager, Employee Benefits at Risk Strategies Company. The Mid-Market Account Manager is responsible for managing an assigned book of business while developing long-term relationships with clients, responding to day-to-day client inquiries, and providing client analytics. The role interfaces with vendors and clients internally and externally, creates client deliverables, and ensures quality standards are met. The Account Manager has a smaller book of business with less complex clients and supports the Team Leader and Account Executives on their clients. The role is focused on revenue growth through client expansion on the personal book of business.

Responsibilities

• Subject matter expert on Health & Welfare Benefits, vendor/carrier products and services including medical, dental, vision, life, disability, and voluntary
• Manage a personal book of business of approximately $500,000+
• Support Team Leader and/or Account Executive(s), as assigned
• Proactively provide client service in response to day-to-day service issues and questions; escalate as necessary
• Identify and implement improvements to client service and efficiencies within teams by improving processes
• Work with the client team to develop project plans and deliver on service goals
• Set priorities and manage workflow to ensure efficient, timely, and accurate processing of account transactions
• Prepare renewals and RFPs, coordinate vendor responses, support negotiations, analyze and present proposal results, and develop client presentations
• Delegate administrative and analytic tasks to team Benefit Analyst; provide coaching and peer review (e.g., Forms 5500, policy review, monthly carrier reporting)
• Stay informed on industry information, new product information, legislation, coverages and technology to improve knowledge and performance
• Prepare for and facilitate client meetings, including agendas and materials
• Understand, articulate and implement RS value-added resources
• Update client information in appropriate software (e.g., BenefitPoint, AMS) in a timely manner
• Provide peer review for others on the team

Qualifications

• BA/BS preferred
• 2 - 5+ years of health & welfare experience, meeting core practice competency-based skills
• Client-facing experience in the employee benefit industry is a plus
• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
• Ability to work independently and anticipate client and team needs

About Risk Strategies

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada.

Equal Opportunity

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

Compensation Notes

At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits. The expected base pay range for this position is between $51,800 and $75,000. The actual base pay offered may vary depending on multiple factors including location, education, job-related knowledge, skills, and experience.

Legal

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more at www.risk-strategies.com/careers.