Account Manager, Commercial Lines

Risk Strategies Company; Southfield (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Best Places to Work recognition

Industry growth opportunities

Job summary

A leading brokerage firm in Southfield is seeking an Account Manager for Commercial Lines to manage day-to-day client service and ensure proper communications with clients. The ideal candidate has over 5 years of experience in the Property & Casualty sector and holds the necessary insurance licenses. This position offers a dynamic work environment with significant responsibilities in client relationship management and insurance program knowledge.

Qualifications

• 5+ years of experience in a Property & Casualty brokerage environment.
• Must hold relevant Insurance licenses.
• Strong understanding of agency processes and procedures.

Responsibilities

• Manage day-to-day client service for an assigned book of business.
• Participate in renewal strategy and manage submissions and marketing.
• Submit changes to the carrier based on client requests.

Skills

Property & Casualty expertise

Client communication

Insurance licensing

Agency Management systems

Job description

Account Manager, Commercial Lines

Join to apply for the Account Manager, Commercial Lines role at Risk Strategies Company.

The primary role of the Account Manager is to handle the day-to-day Client Service requirements on an assigned book of business. This book of business could have a Producer or Account Executive who has overall responsibility for Service, Placement, and Business Development.

The AM should have a deep understanding of coverage and insurance programs, spending significant time on system activity and communication with the client via email, phone, or in person. They are accountable to adhere to corporate initiatives, processes, and procedures, including system of record data integrity.

The AM is a key member of the client team and provides direction to any third‑party vendors responsible for the account.

Impact

• Participates in renewal strategy, including discussion of markets to approach, claims reviews, and exposure gathering.
• Manages a renewal book of business, including submissions, marketing, proposals, and binding.
• Provides support in drafting exposure gathering information, loss exhibits, submissions, and proposals.
• Obtains loss run or policy documentation directly from a carrier website as needed.

Day-to-Day Client Service

• Primary recipient of daily questions or changes from the client or forwarded by the Producer/AE.
• Works with Associate Account Manager or third‑party vendor to issue certificates, invoices, and policy/endorsement/audit checking.
• Submits and manages changes to the carrier per the client’s request.
• Updates the system of record to properly reflect conversations, communications, and policy documentation.
• Processes monthly, quarterly, or annual audits and monthly reports as received.
• Handles contract reviews that are not complex in nature.
• Manages claims, instructing the client to report notice of loss directly to the carrier or providing claims reporting and support for ongoing large claims.

Candidate Requirements

• 5+ years of experience in a Property & Casualty brokerage environment.
• Hold Insurance licenses.
• Deep technical knowledge of Property & Casualty business.
• Understanding of agency processes and procedures.
• Strong understanding of Agency Management systems.
• Knowledge of loss‑sensitive, alternative risk transfer, and self‑insured retentions programs.

Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, the firm serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and 5,300 employees across the US and Canada.

Industry recognition includes being named a Best Places to Work in Insurance for five consecutive years (2018‑2022) and to the Inc. 5000 list as one of America’s Fastest Growing Private Companies.