Account Manager, Digital Accounts

inmar; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Inmar is seeking an Account Manager, Digital Accounts to lead the delivery and ongoing management of Retail Cloud solutions for assigned retail clients. You will serve as the primary business contact, coordinating with cross-functional teams to meet client expectations and SLAs.

You will collaborate with Sales, IT, Marketing and Analytics to optimize programs, resolve issues, and drive revenue growth while ensuring exceptional client experiences and operational excellence.

Qualifications

• Bachelor's degree is required.
• 4-6 years experience in Retail and/or CPG.
• Knowledge of digital promotions.
• Ability to professionally handle client issues.
• Ability to communicate, cultivate relationships and partner with internal and external stakeholders.
• Ability to learn and understand retailer metrics.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Project management to deliver client experience and meet SLAs.
• Build and execute an operational plan to support growth and continuous improvement.
• Respond to client inquiries promptly and develop proactive communications.
• Lead the implementation and execution of programs and campaigns; maintain integrity at launch.
• Oversee multiple programs across development stages with clear priorities and risk awareness.
• Collaborate with cross-functional teams to optimize processes and customer experiences.

Skills

Client relations

Cross-functional collab

Project management

Digital promotions

Communication

Retail/CPG knowledge

MS Office

Google Suite

Education

Bachelor's degree in Business or related field

Tools

null

Job description

The Account Manager, Digital Accounts is responsible for the successful delivery and ongoing management of Retail Cloud solutions for assigned retail clients. This role serves as a key business contact, executing digital programs through cross-functional collaboration and operational excellence to ensure client expectations and SLAs are consistently met.

The Account Manager will regularly collaborate with internal teams and clients to keep abreast of concerns or issues and work as a problem solver. As needed, they will consult with sales and technology teams on service delivery needs and process improvements.

Primary Accountabilities

• Project Management
• Build and execute an operational plan to deliver outstanding client experience while creating capacity for business growth, development, continuous improvement and meeting client contract SLA requirements.
• Respond to client's requests and inquiries in a timely manner and develop proactive communications to establish a strong collaborative relationship; proactiveness and responsiveness are essential to this role.
• Drive the successful implementation and execution of varied programs, campaigns, and projects; maintain program integrity upon launch; attention to detail is essential to this role.
• Maintain oversight of multiple programs throughout all stages of development by establishing priorities, monitoring milestones, and anticipating risks to ensure timely, high-quality delivery; strong organization and attention to detail are essential to successfully managing competing demands.
• Collaborate with cross functional teams internally and externally to ensure excellent execution and customer experiences; work with teams to continuously optimize processes and customer experiences.

Strategic Development

• Develop overall knowledge of client's business including in-depth knowledge of merchandising plans, digital engagement, and digital rewards.
• Stay updated on existing services, latest developments in the business, and the digital landscape, and how those impact delivery and how new ideas could increase client/customer satisfaction.
• Support development of recommendations and facilitate execution of promotional programs that align with overall client KPIs and/or individual campaign goals; must be able to articulate and defend strategies.
• Coordinate compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication recommendations .
• Establish and develop trusted, long term relationships with assigned client(s), along with internal teams, garnering support and getting appropriate buy-in throughout cross-functional teams when needed.
• Develop holistic view of clients' business including in-depth knowledge of marketing plans, objectives, strategies, and challenges.
• Work with multiple departments at Inmar and clients (e.g., Sales, Client Services/Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute campaigns, understand trends of the business, identify and seize new opportunities to grow revenue, and resolve any potential issues.

Analytics

• In coordination with assigned retail clients, develop and manage effective and efficient program ROI.
• Develop metrics and measures to help quickly access the relative success or failure of programs, and the overall success of the program to the client.
• Track performance of historical and live campaigns.
• Share insights with internal business partners for contribution to the greater strategic plan

Technical

• Develop and apply foundational knowledge of internal systems and client platforms to execute technical solutions accurately; collaborate effectively with internal partners to resolve issues promptly and ensure consistent, high-quality outcomes.
• Leverage technology, continuous improvement and transformational change initiatives to optimize business processes. Assist in development of automated solutions to improve efficiency, productivity and customer satisfaction.

Additional Responsibilities

• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications

• Bachelors in Business or a related field required
• 4-6 years years of experience in Retail and/or CPG industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
• Knowledge of digital promotions preferred
• Ability to professionally handle client issues and maintain good business relations
• Ability to communicate, cultivate relationships and partner with various internal customers and external stakeholders
• Ability to learn and understand common retailer metrics at all levels of retailer business hierarchy
• Proficiency in Microsoft Office and Google Suite of products

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job