Account Manager: Customer Experience & Operations

Socket.dev; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking an Account Manager to deliver exceptional day-to-day service by managing orders from quote through delivery. You will work with the Business Development Manager to ensure accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.

You will own operational execution while the BDM leads relationship development, aiming for at least $1 million in annual combined sales.

Qualifications

• Bachelor's degree preferred or equivalent customer service/account management experience.
• Excellent organizational and multitasking skills.
• Strong attention to detail and communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and order management software.

Responsibilities

• Manage customer orders from initial quote through production, shipment, and delivery.
• Prepare accurate quotes, sales orders, and purchase orders.
• Coordinate artwork approvals and production timelines.
• Monitor order status to ensure deadlines are met.
• Maintain accurate customer and order information within company systems.
• Serve as the primary day-to-day contact for customer questions regarding active orders.
• Provide timely communication regarding order status, shipping updates, and issue resolution.
• Deliver an exceptional customer experience through responsiveness and attention to detail.
• Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.
• Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
• Resolve vendor issues proactively to minimize customer impact.
• Ensure vendor compliance with quality and delivery expectations.
• Work closely with the assigned Business Development Manager to support account growth.
• Communicate customer needs, challenges, and opportunities.
• Assist with preparing customer presentations, samples, and proposals.
• Support sales initiatives by providing operational expertise.

Skills

Organizational skills

Multitasking

Written and verbal communication

Attention to detail

Deadline management

Office software

Order management systems

Education

Bachelor's degree or equivalent in related field

Tools

Microsoft Office

Order management software

Job description

Socket.dev is seeking an Account Manager to deliver exceptional day-to-day service by managing orders from quote through delivery. You will work with the Business Development Manager to ensure accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.

You will own operational execution while the BDM leads relationship development, aiming for at least $1 million in annual combined sales.