Account Manager, Customer Engagement

leveltenenergy; United States; Presencial; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

LevelTen Energy is seeking an experienced Account Manager to nurture relationships with renewable energy developers and energy buyers, support PPA transactions, and drive platform adoption. You will coordinate cross-functional teams and lead client engagements across the LevelTen platform.

You will manage a portfolio of accounts, communicate market updates, and identify upsell opportunities while collaborating with marketing and product teams to deliver insights and value to buyers, developers

Formación

• Must have 3+ years of relevant work experience in the renewable energy industry, energy consulting, or B2B account management/customer success
• Experience managing a book of multiple client accounts with overlapping deadlines
• Clear writing, presentation and verbal communication skills, with attention t

Responsabilidades

• Nurture and expand relationships with a portfolio of renewable energy developers and energy buyers
• Act as a day-to-day point of contact for client questions, routing requests to Transactions, Product and Client Services as needed
• Run regular check-ins, market update calls and project pipeline discussions with clients
• Collaborate with buyers to scope and launch demand signals (RFPs and bilaterals) across product types, including PPAs, VPPAs, BESS contracts and capacity supply agreements
• Lead proactive outreach when market or policy changes affect clients' projects (e.g., tariff impacts on project timelines and contract milestones)
• Drive platform adoption by onboarding new users, explaining LevelTen's offline products and services, and tracking usage
• Demonstrate the value of LevelTen's services to buyers, developers and asset owners to drive robust participation in LevelTen products and marketplaces
• Foster engagement by presenting transaction opportunities, leading educational demos and webinars, and attending (and occasionally speaking at) industry conferences
• Represent buyer and seller perspectives in LevelTen's software and product design
• Support client engagement KPIs and other leading and lagging indicators of how buyers and sellers use the Platform
• Support and land renewals by preparing account reviews, usage summaries and renewal materials

Descripción del empleo

Role Purpose

LevelTen Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the world's largest online hub for renewable energy buyers, sellers, advisors, asset owners and financiers, and delivers the online tools and expertise they need to buy, sell and finance assets quickly.

Duties and Responsibilities

• Account Management
  • Nurture and expand relationships with a portfolio of renewable energy developers and energy buyers
  • Act as a day-to-day point of contact for client questions, routing requests to Transactions, Product and Client Services as needed
  • Run regular check-ins, market update calls and project pipeline discussions with clients
  • Collaborate with buyers to scope and launch demand signals (RFPs and bilaterals) across product types, including PPAs, VPPAs, BESS contracts and capacity supply agreements
  • Lead proactive outreach when market or policy changes affect clients' projects (e.g., tariff impacts on project timelines and contract milestones)
  • Drive platform adoption by onboarding new users, explaining LevelTen's offline products and services, and tracking usage
  • Demonstrate the value of LevelTen's services to buyers, developers and asset owners to drive robust participation in LevelTen products and marketplaces
  • Foster engagement by presenting transaction opportunities, leading educational demos and webinars, and attending (and occasionally speaking at) industry conferences
  • Represent buyer and seller perspectives in LevelTen's software and product design
  • Support client engagement KPIs and other leading and lagging indicators of how buyers and sellers use the Platform
  • Support and land renewals by preparing account reviews, usage summaries and renewal materials
• Transaction Support
  • Support PPA transactions (RFPs, auctions and bilaterals), including notifying clients, providing updates, and sharing won/lost and report feedback
  • Encourage developer participation in appropriate RFP and bilateral opportunities
  • Guide buyers and sellers through deal execution alongside LevelTen's transaction teams
  • Help coordinate client analyses with the team's leads
  • Keep the team's RFP and market activity trackers current
• Business Development
  • Spot and lead upsell and cross-sell opportunities across LevelTen's product portfolio
  • Sell value-based subscriptions for buyer- and seller-focused products and services, including PPA solutions and market intelligence
  • Help clients get full value from LevelTen's market intelligence products (e.g., PPA MarketPulse and market reports) and identify opportunities to expand their subscriptions
  • Work with Marketing and Business Development to keep clients engaged with campaigns, events and market insights
  • Contribute to LevelTen's industry thought leadership, including newsletters, white papers, webinars, social media and events
• Operations & Team Support
  • Maintain accurate account, contact and opportunity data in Salesforce
  • Prepare client-facing materials, decks and meeting notes
  • Support team initiatives as roles and responsibilities evolve

Qualifications

• Must have 3+ years of relevant work experience in the renewable energy industry, energy consulting, or B2B account management/customer success
• Experience managing a book of multiple client accounts with overlapping deadlines
• Clear writing, presentation and verbal communication skills, with attention t