Account Manager (Customer / Clinet)

Brightpath Associates LLC; Bethlehem (Northampton County); On-site; USD 65,000 - 95,000; Full time

Job summary

Brightpath Associates LLC is looking for a Customer Experience Account Manager to serve as the primary liaison between CSR customers and internal teams, ensuring clear communication, technical alignment, and a superior experience throughout each project lifecycle.

The role requires cross-functional collaboration with Operations, Engineering, and Business Units, on-site engagement, and up to 50% travel, with a focus on continuous improvement and identifying new business opportunities.

Qualifications

• Bachelor’s degree in Science or Engineering is required.
• 3–5 years of customer-facing or customer service experience (technical environment preferred).
• Strong communication skills with the ability to translate complex technical concepts clearly.
• Proactive, solution-oriented mindset with strong attention to detail.
• Fluency in English (spoken and written).
• Experience or exposure to biopharmaceutical manufacturing (preferred).

Responsibilities

• Own Customer Relationships: Act as the primary point of contact for CSR accounts, ensuring consistent communication and outstanding service.
• Deliver Solutions: Translate customer needs into actionable solutions by leveraging internal tools and collaborating with subject matter experts.
• Collaborate Cross-Functionally: Partner closely with Operations, Engineering, and Business Units to drive project success.
• Support Project Execution: Stay engaged throughout project lifecycles to ensure technical alignment, timelines, and deliverables are met.
• Participate in Key Milestones: Contribute to FAT, SAT, and engineering runs.
• Enhance Market Intelligence: Track competitor activity and contribute ideas for sales and marketing materials.
• Engage Customers On-Site: Host customer visits, facilitate technical discussions, and showcase product capabilities.
• Report & Forecast: Provide regular updates on customer activity, forecasts, and performance insights.
• Continue Learning: Stay current through industry publications, professional networks, and development opportunities.
• Drive Improvement: Identify and contribute to CI initiatives across processes and systems.
• Train & Develop: Create training materials and collaborate with leaders to enhance team capabilities.
• Spot Opportunities: Proactively identify new business possibilities and follow through to execution.
• Travel as Needed: Support customers on-site and attend key business engagements (up to 50% travel).

Skills

Bachelor’s degree in Science or Engine

3–5 years of customer-facing or 0

Strong communication skills

Proactive, solution-oriented mindset

Excellent presentation, writing, and 0

Fluency in English (spoken and written

Experience with biopharmaceutical制造

Proficiency in Microsoft Office, ERP系统

Familiarity with Continuous Improving,

Education

Bachelor’s degree in Science or Engineering

Job description

Are you passionate about building strong customer relationships and delivering impactful solutions? As a Customer Experience Account Manager supporting our Custom Single Run (CSR) Business Unit, you’ll serve as the primary connection between our customers and internal teams—ensuring seamless communication, technical alignment, and exceptional experience throughout each project lifecycle.

In this dynamic role, you will combine customer engagement, technical insight, and cross-functional collaboration to drive successful project execution while continuously enhancing the customer journey.

What You’ll Do

• Own Customer Relationships: Act as the primary point of contact for CSR accounts, ensuring consistent communication and outstanding service.
• Deliver Solutions: Translate customer needs into actionable solutions by leveraging internal tools and collaborating with subject matter experts.
• Collaborate Cross-Functionally: Partner closely with Operations, Engineering, and Business Units to drive project success.
• Support Project Execution: Stay engaged throughout project lifecycles to ensure technical alignment, timelines, and deliverables are met.
• Participate in Key Milestones: Contribute to Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and engineering runs.
• Enhance Market Intelligence: Track competitor activity and contribute ideas for sales and marketing materials.
• Engage Customers On-Site: Host customer visits, facilitate technical discussions, and showcase product capabilities.
• Report & Forecast: Provide regular updates on customer activity, forecasts, and performance insights.
• Continue Learning: Stay current through industry publications, professional networks, and development opportunities.
• Drive Improvement: Identify and contribute to Continuous Improvement (CI) initiatives across processes and systems.
• Train & Develop: Create training materials and collaborate with leaders to enhance team capabilities.
• Spot Opportunities: Proactively identify new business possibilities and follow through to execution.
• Travel as Needed: Support customers on-site and attend key business engagements (up to 50% travel).

What You Bring

• Bachelor’s degree in Science or Engineering required
• 3–5 years of customer-facing or customer service experience (technical environment preferred)
• Strong communication skills with the ability to translate complex technical concepts clearly
• A proactive, solution-oriented mindset with strong attention to detail
• Excellent presentation, writing, and interpersonal skills
• Experience or exposure to biopharmaceutical manufacturing (preferred)
• Proficiency in Microsoft Office, ERP systems, and business tools
• Fluency in English (spoken and written)
• Familiarity with Continuous Improvement, Lean, or Six Sigma methodologies (a plus)
• Willingness to travel and thrive in a fast-paced, team-oriented environment