Account Manager, Corporate Subscriptions

Dow Jones & Company, Inc.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones & Company, Inc. is seeking an Account Manager in New York, NY, to drive customer retention and revenue expansion. The ideal candidate will have 4-5+ years of experience in a related field, strong relationship management skills, and proficiency with Salesforce. You'll be responsible for upselling, negotiating deals, conducting meetings, and gathering customer feedback to drive product improvements. Benefits include comprehensive healthcare, paid time off, retirement plans, and more.

Qualifications

• 4–5+ years of experience in a related field.
• Strong ability to build and maintain relationships with clients.
• Background in subscription-based sales or enterprise account management.
• Experience acting as a trusted advisor.

Responsibilities

• Drive renewals, reduce churn and upsell where appropriate within assigned account base.
• Negotiate and close deals to meet and exceed revenue targets.
• Conduct virtual and in-person meetings with clients to establish relationships.
• Gather customer feedback to enhance new product development.

Skills

Relationship management

Problem-solving

Strategic growth skills

Salesforce proficiency

Customer feedback gathering

Job description

About the Team

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we publish newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television—including some of the widest‑read and most‑respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity.

About the Role

Our corporate subscriptions team is seeking an Account Manager to drive customer retention and revenue expansion. This role requires a mix of relationship management, problem‑solving, and strategic growth skills.

You Will

• Drive renewals, reduce churn and upsell where appropriate within assigned account base.
• Act as a trusted advisor and maintain regular communication with customers.
• Generate and qualify leads through networking, cold‑calling, and inbound marketing efforts.
• Negotiate and close deals to meet and exceed revenue targets.
• Conduct virtual and in‑person meetings with clients to establish relationships and drive new opportunities into the pipeline.
• Manage pipeline via Salesforce.
• Provide training, resources, and best practices to maximize product adoption.
• Address customer concerns and challenges proactively to drive future retention and growth.
• Achieve individual revenue targets.
• Gather customer feedback to enhance new product development.
• Advocate for customers internally by working with product, support and marketing teams.
• Use platforms such as Salesforce to track the health of the sales pipeline.
• Stay up‑to‑date on Dow Jones’s suite of enterprise subscription solutions.

You Have

• 4–5+ years of experience in a related field.
• Strong ability to build and maintain relationships with clients.
• Experience acting as a trusted advisor to help customers maximize product value.
• Ability to stay up‑to‑date on product offerings (Dow Jones enterprise subscription solutions).
• Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements.
• Background in subscription‑based sales or enterprise account management.
• Proficiency with Salesforce or other customer success platforms.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.