Client Engagement Specialist

Dow Jones; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Medical, dental, vision insurance

Paid maternity/paternity leave

Family care benefits

Commuter transit program

Subscription discounts

Employee referral program

Job summary

Dow Jones is seeking a Client Engagement Specialist to manage renewals and retain existing contract revenue within defined accounts. You will collaborate with Account Executives to grow the business and ensure client needs are met to support renewals.

Reporting to the Regional Sales Manager, you will own renewal strategies, monitor high-risk accounts, and drive successful renewals while maintaining strong client relationships.

Qualifications

• Minimum of 3 years of proven success in customer engagement or B2B sales.
• Exceptional written and verbal communication skills.
• Proven ability to multi-task and meet tight deadlines in a fast-paced environment.
• Excellent project management and organizational skills.

Responsibilities

• Own the retention strategy for assigned Strategic accounts with a renewal plan.
• Provide monthly reports highlighting high risk renewal accounts and turnaround ideas.
• Ensure client training and product utilization with the Product Training Specialist team.
• Oversee the renewal lifecycle from pricing to invoicing and support.
• Support new sales into existing accounts to maximize ROI for Dow Jones.
• Develop deep account understanding and identify value for DJ services.
• Identify opportunities for upsell and cross-sell with the sales team.
• Maintain accurate client records and communicate with clients via telephone and email.

Skills

Customer engagement

B2B sales

Written and verbal communication

Multi-tasking

Project management

Microsoft Office

Google Drive

Job description

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team

B2B and Operations provides services, solutions and support to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals.

About the Role

The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You will retain the existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive. You will partner with our teams to ensure the clients needs are met to support the renewal. You will develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of your assigned accounts. You will report to the Regional Sales Manager.

You Will

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
• Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
• Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs.
• Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
• Must identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
• Maintain accurate and appropriate client records within our systems. You will communicate with clients mainly via telephone and email.

You Have

• Minimum of 3 years of proven success in customer engagement or B2B sales
• Exceptional written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Proficiency in Microsoft Office Suite & Google Drive
• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area

Dow Jones - Risk Sales

Union Status

Union role

Base Pay Range

$75,000.00 - $95,000.00 + Commission

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.