Account Manager Communication

Clarity; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Enhanced Family Leave

Clarity Cares Time

Employee Assistance Program

Volunteer Time Off

Clarity Compass

Unlimited Holiday

Sabbatical Program

Summer Fridays

Flexible Working Program

Job summary

Clarity is seeking a stellar Account Manager for our New York office. You’ll act as the primary liaison between clients and our team, crafting communications plans and guiding strategic direction for key accounts.

You’ll identify growth opportunities, support new service offerings, and help prepare pitches and decks for existing clients. Join a hybrid, mentorship‑driven environment where hands‑on experience and collaboration across a global team drive growth, reputation building, and meaningful

Qualifications

• 3+ years in B2B technology brands within agency or in‑house settings.
• Excellent verbal and written communication skills.
• Ability to deliver strategic counsel and drive client outcomes.

Responsibilities

• Act as point of contact between clients and the Clarity team to build strong relationships.
• Develop and execute communications plans and oversee strategy for key accounts.
• Identify growth opportunities and support expansion of new services.
• Contribute to pitches and prepare briefs and decks for clients.
• Oversee onboarding and kickoff for new accounts and projects.
• Escalate and troubleshoot client issues proactively.
• Engage in agency life and contribute to team initiatives.

Skills

Client Relationships

Strategic Counsel

B2B Tech

Education

Bachelor's degree

Job description

The opportunity

At Clarity, we serve as a global consultancy driving growth for B2B tech organizations. Led by experienced communications professionals, we align strategy, markets, and execution to transform ambitious targets into real commercial success.

With international offices across London, NYC, Amsterdam, and Sydney, our global team of over 100 experts guides leadership teams through critical growth moments across enterprise technology, fintech, cybersecurity, and healthtech sectors.

Since launching in 2006, we adapt and deliver integrated communications, marketing, search, and creative programs that establish long-term competitive advantage for pioneering tech brands.

The opportunity

We are looking for a stellar Account Manager to join our New York office. Interested? Read on to find out more information about the role and the fantastic benefits available to take advantage of here at Clarity!

Our role is a fantastic opportunity for hands‑on experience, mentorship, and exposure to a variety of projects. You'll get to develop your skills and advance your career in a supportive, hybrid work environment. Join us at Clarity, and become part of a team dedicated to driving growth, enhancing reputations, and making a meaningful impact!

What you’ll do:

• Act as point of contact and relationship manager between our clients and our team, building strong client relationships all while gaining a deep understanding of their business and communications needs
• Write and execute communications plans and oversee the strategic direction for key client accounts
• Work closely with the senior team to identify growth opportunities to help our clients achieve their goals, supporting expansion of new service offerings
• Take part in supporting new business pitches/proposals and prepare briefs, proposals and decks for existing clients
• Manage the onboarding and kick off processes for key new accounts and projects
• Proactively identify and look to solve potential issues or blockers and act as an escalation point for client concerns or troubleshooting
• Take part in agency life, including joining Clarity initiatives, supporting and driving peer‑group proposals, attending team socials and generally ‘joining in!’

The successful candidate will:

• Have a minimum of three years’ experience working with B2B technology brands within agency or in‑house, including enterprise software across HR, Marketing, and Business Management
• Have a passion for all things technology
• Be fearless about giving strategic counsel to clients and have the ability to deliver against communication outcomes
• Enjoy the creative and fast pace of agency life, thriving in an environment of flexibility and change
• Have a proactive mindset, and an ability to work with clients and colleagues from around the world
• Have proven superior communication skills, both verbal and written
• Have strong organisational and time management skills
• Be a team player

Working for us

Growing your career

We invest in your growth, because when you thrive, so does Clarity. That's why we offer:

• Clarity Academy: continuous learning and development, built into your day‑to‑day
• Global mentoring: guidance and support from experienced voices across our network
• Career progression: clear paths to grow, wherever you want to go
• AI tools: access to Claude, as well as other enterprise AI platforms, giving you the support to move faster and focus on the work that matters
• Global peer groups: connect and learn alongside colleagues across our offices worldwide

Benefits

Taking Care of Yourself and Your Family

At Clarity, we know that a happy and healthy team is a productive team. That's why we offer benefits like:

• Health Insurance via TriNet: Get the care you need when you need it.
• Enhanced Family Leave: Welcoming a new child is a special time that deserves special attention.
• Clarity Cares Time: Appointments and emergencies don't have to eat into your PTO.
• Employee Assistance Program (EAP): Confidential support for personal and professional challenges.

Taking Care of Your Community

We believe in giving back to the community, so we offer:

• Volunteer Time Off: Giving back is good for the soul.
• Clarity Compass: Internal employee committee helping ensure we’re walking our talk, especially on issues close to our heart - DEI, Environmental Impact, Employee Wellbeing and Community Engagement

Recharging Your Batteries

Everyone needs time to relax and recharge, which is why we offer:

• Unlimited Holiday: Because who doesn't love time off?
• Sabbatical Program: Even more time off after five years!
• Summer Fridays and Winter Break: Enjoying life is important.
• Flexible Working Program: Life happens, and we can help you adapt.

Clarity is committed to promoting equality of opportunity for all staff and for our Clients. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate against staff or clients based on age, disability, neurodiversity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We recognise the importance of supporting diverse needs during the recruitment process. Therefore, we strongly encourage applicants to request any reasonable adjustments they may need to fully participate in the recruitment process. Please feel free to contact us directly to discuss your specific requirements in confidence.

Due to the high volume of applications we receive, it is not possible to respond directly to all applicants, only to those whose candidacy is being pursued. Additionally, the length of the recruitment process varies based on vacancy needs, typically taking approximately 3-4 weeks. We appreciate your patience and understanding during this time.