Account Manager, Commercial Risk

Aon plc; Cleveland, Columbus (OH, OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Office flexibility

Job summary

Aon plc in Ohio is seeking an Account Manager II to partner with Account Executives, manage service processes, and support client renewals. The role emphasizes client communication, data analysis, and collaboration across the account team to ensure a positive client experience.

The position offers a hybrid work setup with offices in Cleveland, Columbus, or Cincinnati, and requires 3+ years of insurance experience with a Property & Casualty license.

Qualifications

• 3+ years of insurance experience in Commercial Risk and Account Management.
• Active Property & Casualty Insurance license required.
• Ability to maintain effective client relationships and communicate clearly.
• Strong organizational and time management skills.

Responsibilities

• Partner with Account Executives to manage day-to-day service processes.
• Support client renewal cycles and prepare quote comparisons.
• Coordinate with account team members to ensure accurate information flow.
• Handle client inquiries, endorsements, and billing-related items.
• Prepare stewardship reports and tailored client presentations.
• Serve as liaison with ACS and Premium Accounting where applicable.
• Monitor invoice generation and receivables; resolve issues.
• Mentor junior staff and delegate tasks when needed.

Skills

Client relationships

Renewal process

Data analysis

Billing coordination

Presentation skills

Cross-functional collaboration

Proactive communication

Education

Property & Casualty license

Job description

Considering a job change? Take a look at Aon! Our Commercial Risk team in Ohio is looking for an Account Manager II.

This hybrid opportunity can be based out of our Cleveland, Columbus, or Cincinnati office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and runpointon each client’s renewal cycle, ensuring a positive and productive client experience.

Skills that will lead to success:

• Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity.
• Facilitates thetimelyandaccurateflow of information betweenclientsand account team members, keeping all parties informed.
• Handles client open items lists and respond to client ad-hoc requests.
• Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
• Actively supports andmonitorsthe renewal process, engaging with account teammembersas necessary. Makesdraft quote comparisons andcollaborateswith Account Coordinatorsto oversee thesavingofbinders, policies, and endorsements.
• Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
• Primary collaborator with Premium Accounting on client billing matters.
• Receives and handles routine and sophisticatedcoverageinquiries and endorsement requests.
• Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
• Monitorsinvoice generation, fee agreements, receivables, and collections. Addresses and resolves problems.
• May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable.
• Ensures tools are understood and used. Performs related duties as assigned.

Education and Experience:

• 3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role)
• Active Property & Casualty Insurance license required
• Ability to maintain effective and positive relationships with clients and colleagues
• Effective organization and time management skills
• Ability to communicate effectively, orally and in writing
• Effective presentation skills
• Ability to handle multiple, non-congruent tasks simultaneously

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $70,000 - $90,000. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.