Account Manager II - Hybrid/Norwalk, CT

Aon plc; Norwalk (CT); Hybrid; USD 75,000 - 93,000; Full time

Benefits offered by this job

401(k) with employer contributions

Employee stock purchase plan

Long-term incentive awards

Medical, dental & vision insurance

Commuter benefits

Job summary

Aon plc in Norwalk, CT is seeking an Account Manager II for a hybrid role based out of the Norwalk office. The position partners with Account Executives to manage day-to-day service processes, support strategic client initiatives, and lead client renewal cycles to ensure a positive experience.

The role requires 3+ years of insurance experience, an active Property & Casualty license, and strong relationship, organization, and presentation skills.

Qualifications

• 3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role)
• Active Property & Casualty Insurance license required
• Ability to maintain effective and positive relationships with clients and colleagues
• Effective organization and time management skills
• Ability to communicate effectively, orally and in writing
• Effective presentation skills
• Ability to handle multiple, non-congruent tasks simultaneously

Responsibilities

• Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs
• Support a variety of strategic, client-facing initiatives
• Run point on each client’s renewal cycle, ensuring a positive and productive client experience
• Serve as primary liaison with ACS and coordinate activities to ensure quality deliverables
• Monitor invoice generation, fee agreements, receivables, and collections
• May provide guidance and mentoring to a less senior account specialist

Skills

Client relationships

Info flow management

Client inquiries handling

Renewal process management

Data analysis

Presentation skills

Mentoring

Education

3+ years insurance experience

Active Property & Casualty license

Job description

Do you have experience in Commercial Risk? Are you an inquisitive, organized, meticulous individual who would like to apply their experience to our dynamic and engaging industry? If so, this may be the next step in your career!

The Account Manager II role is hybrid and based out of our Norwalk, CT office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience.

How this opportunity is different

What makes this opportunity different is the combination of meaningful client impact and Aon’s collaborative culture. In this role, you’ll work closely with colleagues across geographies and solution lines, leveraging Aon’s tools and deep expertise to deliver great outcomes for clients—while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing.

Skills that will lead to success:

• Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity.
• Facilitates the timely and accurate flow of information between clients, and account team members, keeping all parties informed.
• Handles client open items lists and respond to client ad-hoc requests.
• Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
• Actively supports and monitors the renewal process, engaging with account team members as necessary. May draft quote comparisons and is responsible for saving down binders, policies, and endorsements.
• Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
• Primary collaborator with Premium Accounting on client billing matters.
• Receives and handles routine and sophisticated coverage inquiries and endorsement requests.
• Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
• Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems.
• May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable.
• Ensures tools are understood and used. Performs related duties as assigned.

Education and Experience:

• 3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role)
• Active Property & Casualty Insurance license required
• Ability to maintain effective and positive relationships with clients and colleagues
• Effective organization and time management skills
• Ability to communicate effectively, orally and in writing
• Effective presentation skills
• Ability to handle multiple, non-congruent tasks simultaneously

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $75,000 - $93,000. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

A summary of all the benefits offered for this position:

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions

Eligibility for benefits is governed by the applicable plan documents and policies.

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