Account Manager- Commercial Lines, Transportation

Acrisure; Lansing (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Generous vacation policy

Medical, Dental, and Vision Insurance

401(k) with company match

Paid maternity/paternity leave

Job summary

A leading insurance service provider in Michigan seeks an Account Manager for Commercial Lines. You will coordinate team operations, serve as the primary contact for clients, and ensure high-quality customer service. Ideal candidates should have at least 5 years of experience in the insurance industry and excellent organizational and communication skills. Competitive salary and comprehensive benefits offered.

Qualifications

• Current Insurance License in Property & Casualty and/or Health & Life.
• Minimum of 5 years of experience in the insurance industry or related field.
• Ability to work toward professional designation.

Responsibilities

• Manage overall team operations and client coordination.
• Act as the primary customer contact.
• Ensure service standards are met.

Skills

Customer service expertise

Insurance processing

Communication skills

Team collaboration

Organizational skills

Education

Bachelor’s Degree in Business or related field

High school diploma (college preferred)

Tools

Word

PowerPoint

Excel

Job description

Overview

Account Manager- Commercial Lines, Transportation at Acrisure. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers, responsible for facilitating team service deliverables and managing accurate, efficient, and effective responses. Requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.

Responsibilities

• Manages the overall team operations, client coordination, and customer service delivery, including coordinating, coaching, and prioritization with Account Associates, and reviewing/managing the overall workload.
• Leverage knowledge in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
• Assist Producers and Account Executives with client service commitments.
• Ensure service standards are met, identify trends, and implement process improvements on the team.
• Act as the day-to-day customer contact, troubleshoot issues, and help the client make well-informed decisions that position the client for success.
• Manage the new business and renewal process, and oversee day-to-day client changes.
• Be accountable for client service delivery through high/increased client retention, rounding of accounts, referrals and uneventful renewals.
• Ensure pre-renewal information is sent within service standards and follow up with clients for timely responses and with insurance markets for timely quotes.
• Manage renewal marketing plans with Producers and Service Teams; ensure the plan is executed and create accurate proposals/deliverables for renewal meetings.
• Review quotes for accuracy and negotiate additional coverage/price with the underwriter.
• Complete renewal bind processes and checklists quickly and ensure all renewal aspects are documented in the file.
• Maintain accurate file documentation to minimize E&O exposure and enable quick responses to client requests.

Requirements

• Current Insurance License in Property & Casualty and/or Health & Life for the state of the agency office.
• Ability to work toward professional designation.
• Comfortable in an electronic environment with strong computer skills; proficiency in Word, PowerPoint, and Excel.
• Excellent people skills and ability to work well in a team environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Education and Experience

• High school diploma (college preferred)
• Bachelor’s Degree in a Business or related field OR equivalent relevant experience
• A minimum of 5 years of experience within the insurance industry or related field

Benefits and Perks

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical, Dental, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits
• Paid maternity/paternity leave and fertility benefits
• Career growth and learning opportunities
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary by location.

Pay Details: The base compensation range for this position is $45,000 - $75,000. Placement within the range will be based on factors including skills, experience, qualifications, location, and internal equity.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure is an equal opportunity employer committed to a diverse workforce.