Account Manager – Commercial Lines

TGG Accounting; Franklin (TN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TGG Accounting is seeking an Account Manager – Commercial Lines to serve as the primary contact for a book of approximately 200 small commercial accounts with $2–$4 million in total premium.

You will manage renewals, endorsements, certificates, and client inquiries using AMS360, ensuring accuracy, responsiveness, and compliant service in a collaborative hybrid work environment. Previous commercial lines experience and a Property & Casualty license are preferred.

Qualifications

• The ideal candidate will have prior Commercial Lines insurance experience and be comfortable independently managing a high-volume book of small commercial accounts.
• This role is best suited for an organized, process-driven professional who can balance competing priorities without sacrificing accuracy or responsiveness.

Responsibilities

• Serve as the primary point of contact for assigned small commercial clients.
• Manage approximately 200 commercial accounts while maintaining strong client relationships and retention.
• Handle client requests, policy changes, billing questions, certificates, endorsements, audits, and other service needs.
• Manage the renewals process from start to finish, including gathering documentation, reviewing coverage, preparing proposals, and comparing available markets.
• Process endorsements, certificates, audits, and policy changes accurately within AMS360.
• Respond to client needs promptly while meeting established service-level expectations and deadlines.
• Maintain a minimum client and renewal retention target of 90%.
• Collaborates with Associate Account Managers, Team Leaders, Marketing, and insurance carriers to solve issues and maintain efficient workflows.
• Communicate proactively with clients and internal partners regarding outstanding information, renewals, changes, and service issues.
• Use AMS360 and other insurance technologies to maintain accurate account records and manage daily workflows.
• Contribute to a collaborative team environment focused on responsive service, organization, and long-term client relationships.

Skills

Commercial Lines insurance

High-volume account management

Client-focused communication

Detail-oriented

Tools

AMS360

EPIC

Job description

AccountManager–CommercialLines

Ourclientisawell-establishedinsuranceorganizationwithapproximately100employeesandacollaborative,team-orientedculture.Thecompanyprovidescommercialinsurancesolutionstobusinessesacrossavarietyofindustriesandplacesastrongemphasisonlong-termclientrelationships,responsiveservice,accuracy,andemployeedevelopment.Thisisaclose-knitenvironmentwhereteammembersknowoneanother,workcollaboratively,andtakeprideindeliveringconsistentservicetotheirclients.TheSelectAccountManagerwilljoinanestablishedcommerciallinesteamandhavetheopportunitytogrowintolargerormorecomplexaccounts,aSeniorAccountManagerposition,orafutureTeamLeadrole.Thisisahybridpositionwithastandardscheduleofapproximately8:30AM–5:00PM.

AbouttheRole

TheSelectAccountManagerwillserveastheprimaryservicecontactforahigh-volumebookofapproximately200smallcommercialaccountsrepresentingroughly$2–$4millionintotalpremium.Thebookincludescontractors,restaurants,retailbusinesses,smalloffices,localservicecompanies,smallpropertyowners,andothersmallcommercialclients.Successinthisrolerequiressomeonewhoishighlyorganized,responsive,detail-oriented,andcomfortablemanagingmultipleprioritieswhilemaintainingahighlevelofaccuracyandclientservice.

Responsibilities

• Serveastheprimarypointofcontactforassignedsmallcommercialclients.
• Manageapproximately200commercialaccountswhilemaintainingstrongclientrelationshipsandretention.
• Handleclientrequests,policychanges,billingquestions,certificates,endorsements,audits,andotherserviceneeds.
• Managetherenewalprocessfromstarttofinish,includinggatheringdocumentation,reviewingcoverage,preparingproposals,andcomparingavailablemarkets.
• Processendorsements,certificates,audits,andpolicychangesaccuratelywithinAMS360.
• Respondtoclientneedspromptlywhilemeetingestablishedservice‑levelexpectationsanddeadlines.
• Maintainaminimumclientandrenewalretentiontargetof90%.
• Completeservicerequests,endorsements,andcertificateswithinestablished24–72-hourtimeframes.
• Maintainahighlevelofprocessingaccuracyandcomplete,up-to-dateaccountdocumentation.
• Monitorworkloadandminimizeoverdueitemsinafast-paced,high-volumeenvironment.
• PartnerwithAssociateAccountManagers,TeamLeaders,Marketing,andinsurancecarrierstoresolveissuesandmaintainefficientworkflows.
• Communicateproactivelywithclientsandinternalpartnersregardingoutstandinginformation,renewals,changes,andserviceissues.
• UseAMS360andotherinsurancetechnologyplatformstomaintainaccurateaccountrecordsandmanagedailyworkflows.
• Contributetoacollaborativeteamenvironmentfocusedonresponsiveservice,organization,andlong‑termclientrelationships.

Qualifications

• TheidealcandidatewillhavepriorCommercialLinesinsuranceexperienceandbecomfortableindependentlymanagingahigh-volumebookofsmallcommercialaccounts.
• Thisroleisbestsuitedforanorganized,process-drivenprofessionalwhocanbalancecompetingprioritieswithoutsacrificingaccuracyorresponsiveness.

RequiredSkills

• 2–5+yearsofCommercialLinesinsuranceexperience,withsmallcommercialexperiencestronglypreferred.
• ActiveProperty&Casualtylicenserequired,orabilitytoobtainone.
• Previousexperiencemanagingcommercialinsuranceaccountsfromaserviceandaccount-managementperspective.
• ExperiencewithAMS360required;exposuretoEPICisaplus.
• Strongunderstandingofcommercialpolicyservicing,endorsements,certificates,renewals,audits,andclientrequests.
• Demonstratedabilitytomanageahigh-volumeworkloadwhileconsistentlymeetingdeadlines.
• Highlyorganizedandprocess-drivenwithstrongattentiontodetail.
• Excellentaccuracyanddocumentationskills.
• Strongcommunicationandclient-serviceabilities.
• Abilitytoprioritizemultipleaccountsandcompetingrequestsinafast-pacedenvironment.
• Responsive,dependable,andcomfortableworkingaspartofacollaborativeteam.
• Abilitytomaintainstrongclientrelationshipsandcontributetohighretentionlevels.
• Candidateswithoutpriorcommercialinsuranceexperiencewillnotbeconsidered.