Account Manager (CO/NE)

OpenKrill; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible hours

Health benefits

Time off

Career growth

Job summary

Everway in the United States is seeking a Core Account Manager to grow revenue across an existing mid-market portfolio. You will build account plans, deepen relationships with schools and districts, and identify opportunities to expand adoption of Everway's Planning, Curriculum and AT solutions.

You will collaborate with Customer Success, Renewal teams, and cross-functional partners to drive expansions and renewals, while traveling as needed to engage customers and attend events.

Qualifications

• 3+ years of account management or expansion sales in SaaS/EdTech.
• Proven success growing revenue within an existing customer portfolio.
• Experience building account plans to prioritise growth opportunities.
• Experience managing sales pipelines with CRM data.
• Strong communication with customers and stakeholders.

Responsibilities

• Own expansion strategy and account plans for a portfolio of mid-market customers.
• Identify cross-sell and upsell opportunities across Everway's solutions.
• Deepen relationships with schools, districts, and education organisations.
• Coordinate with Customer Success on adoption signals and expansions.
• Collaborate with Renewal Rep to support renewals and at-risk accounts.

Skills

Account management

Expansion sales

CRM forecasting

Stakeholder management

Consultative selling

Tools

Salesforce

AI tools

Job description

Every mind is unique. Yet much of the world is still built for what's considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.

Our careers fit real life. When you join us, you're not just taking a job. You're joining a movement to build a more neuroinclusive world. We're a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.

Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

The Core Account Manager is responsible for growing revenue across an existing portfolio of mid-market customers. You'll build account plans, deepen customer relationships and identify opportunities to increase product adoption and expand customer use of Everway's Planning, Curriculum and AT solutions.

You'll work closely with Customer Success to understand adoption and account-health signals and identify the right time for expansion conversations. You'll also partner with the Renewal Rep to support renewals and at-risk accounts, alongside colleagues across Marketing, Product, Finance, Legal and Implementation.

This role requires travel on an as needed basis to support customer engagement, industry events and sales opportunities.

Main responsibilities

• Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers.
• Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum and AT solutions.
• Deepen relationships with key stakeholders across schools, districts and educational organisations, identifying opportunities to increase product penetration and recurring revenue.
• Coordinate with Customer Success on customer adoption and account-health signals to identify and time relevant expansion conversations.
• Partner with the Renewal Rep to support renewal outcomes and develop appropriate commercial responses for at-risk accounts.
• Manage expansion opportunities through the sales cycle, from discovery and qualification through proposal, negotiation and close.
• Maintain accurate CRM records, pipeline information, forecasts and opportunity reporting across the assigned account portfolio.
• Partner with Marketing, Customer Success, Finance, Legal, Product and Implementation teams to support customer outcomes and account growth.
• Capture and communicate customer feedback, market intelligence and competitive insights to relevant internal teams.
• Track progress against agreed expansion revenue, pipeline and activity targets, representing Everway at customer meetings, conferences, webinars and industry events as required.

Essential criteria

• 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment.
• Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion.
• Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities.
• Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close.
• Consultative selling skills, with experience building relationships across multiple customer stakeholders.
• Experience managing sales pipeline, forecasting and commercial reporting using CRM data.
• Communicates clearly and effectively with customers, colleagues and stakeholders.

Desirable criteria

• K-12, education or public-sector account management or sales experience, including an understanding of education funding cycles and purchasing processes.
• Familiarity with MEDDPICC or a similar sales methodology.
• Familiarity with CRM platforms such as Salesforce.
• Experience using AI tools to support customer research, account planning, forecasting or workflow efficiency.

Benefits

• competitive salary with bonus opportunities
• flexible work schedules
• comprehensive health and wellness benefits
• flexible time off plans
• career growth through development programs

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.