Account Manager, Captives

ONE80 INTERMEDIARIES INC; Maryland; Hybrid; USD 51,800 - 66,000; Full time

Job summary

ONE80 INTERMEDIARIES INC is seeking an organized and motivated Account Manager to be a key player in the Revenue Team. In this critical role, you will manage the new business and renewal processes, serving as the vital link between clients and brokers, while ensuring high levels of service.

The ideal candidate will have at least 3 years of industry experience and excellent communication skills. A competitive salary range of $51,800 - $66,000 is offered, dependent on experience.

Qualifications

• At least 3 years’ experience in captive and/or commercial Property/Casualty insurance required.
• Active P&C insurance license or ability to obtain within 90 days of employment.
• Strong communication and relationship management skills.

Responsibilities

• Oversee all aspects of the new business and renewal process.
• Respond to all client and broker inquiries promptly.
• Collaborate with the Sales Team to drive new business.

Skills

Customer Service Skills

Communication Skills

Analytical and Problem-Solving Skills

Multitasking Ability

Team Collaboration

Education

Associate’s degree in a relevant field

Tools

Salesforce

Microsoft Office Suite

Job description

Oxford is seeking an organized and highly motivated Account Manager to join our growing Revenue Team. This key contributor will serve as a critical link between clients, brokers, and the company, providing exceptional service and support while reporting to one of our Senior Account Executives. The position requires a proactive approach to client and broker management, handling both new business and renewal policies, servicing needs, and maintaining comprehensive documentation while adhering to important deadlines and regulatory compliance.

Responsibilities

• New Business and Renewal Process Management: Oversee all aspects of the new business and renewal process, including applications, developing loss summaries, pricing indications, quotes, and proposals.
• Client and Broker Inquiries: Respond promptly and courteously to all client and broker/producer inquiries.
• Sales Collaboration: Collaborate with the Sales Team to drive new business and retain renewal revenue.
• Policy Coordination: Coordinate with brokers and clients on policy coverage, changes, and exclusions.
• Loss Analysis: Review and analyze loss runs from various carriers to succinctly summarize the claims portfolio of an insured.
• Policy Review: Review policies and related documentation for accuracy and adherence to quality standards.
• Client Assistance: Assist clients and brokers with coverage changes, binders, and endorsements, using each contact as an opportunity to review needs and cross‑sell appropriate services.
• Client Retention Initiatives: Work with the team led by the Chief Revenue Officer to develop and implement ongoing client retention initiatives.
• Record Maintenance: Maintain accurate and compliant client records, including documentation, communications, and transactions.
• Policy Renewal and Billing: Renew policies following agency standards, verify each renewal’s accuracy, and ensure all renewals are processed and billed correctly. Facilitate corrections as necessary and deliver proposals when needed.
• Industry Knowledge: Stay informed about industry developments, new products, legislation, coverages, and technology to continuously improve knowledge and performance.
• Salesforce Proficiency: Utilize the Salesforce platform for input, documentation, and performing technical tasks to expedite client service and maintain standards of compliance.
• Client Communication: Provide clear answers to clients and/or brokers for questions received.
• Policy Drafting: Initiate the drafting of policy forms, declarations, notices and endorsements using both ISO and manuscript forms.
• Documentation Preparation and Review: Prepare and review related documentation, including policies, reinsurance and service contracts, feasibility analysis charts, loss runs, annual meeting documents, financial statements, and billing inputs.
• Service Provider Relationships: Maintain relationships with various service providers, including independent auditors, actuaries, attorneys, TPAs, carriers/reinsurers, reinsurance brokers, and fronting carriers.
• Claims Coordination: Coordinate with the claims department to obtain loss data as needed.
• Artificial Intelligence: Have working proficiency in the acceptable usage and application of various AI tools.

Qualifications and Traits

• Industry Experience: At least 3 years’ experience in captive and/or commercial Property/Casualty insurance required.
• Educational Background: Minimum of an Associate’s degree in a relevant field; equivalent professional experience will also be considered.
• Licensing: Active P&C insurance license or the ability to obtain one within the initial 90 days of employment.
• Insurance Designations: Strongly preferred, including but not limited to CPCU, AU, ARM, ACI, etc.
• Customer Service Skills: Exceptional customer service and relationship management skills.
• Communication Skills: Excellent written and verbal communication abilities.
• Technology Proficiency: Proficiency in CRM software, particularly the Microsoft Office Suite (Word, Excel, PowerPoint, Teams). Experience with Salesforce is a plus.
• Analytical and Problem‑Solving Skills: Strong analytical and problem‑solving skills, with keen attention to detail.
• Multitasking Ability: Ability to multitask and prioritize in a fast‑paced environment.
• Team Collaboration: Demonstrated ability to work collaboratively with team members and other departments.

Pay Range: $51,800 - $66,000 Annual. The pay range provided is made in good faith and takes into account years of experience, geography, and the budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.