Account Manager

AXIS (AXIS Capital); Short Hills (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

AXIS Capital is seeking an Account Manager to deliver high quality service to internal and external clients, supporting underwriting teams and brokers. You will focus on retention, profitability, and growth while managing the book of business and ensuring compliance.

The role requires strong communication, organization, and client relationship skills within a Property & Casualty context. Salary ranges from $50,000 to $75,000 with a comprehensive benefits package.

Qualifications

• High school diploma required; undergraduate degree preferred.
• 2+ years’ experience in commercial insurance or underwriting support.
• Strong understanding of Property & Casualty insurance.

Responsibilities

• Process policy administration, including binding, issuance, and endorsements.
• Maintain records and use diary systems to track deadlines.
• Build and nurture relationships with brokers and clients.
• Provide guidance to junior team members and ensure service excellence.

Skills

Organization

Time management

Communication

Multitasking

Attention to detail

Customer service

Teamwork

Data-driven decisions

Education

High school diploma

Undergraduate degree preferred

Tools

Microsoft Office Suite

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Job Description

The Account Manager is responsible for delivering high-quality and efficient service to both internal and external clients, serving as a critical partner to the underwriting teams and placing brokers. Working closely with the Senior Account Manager (Sr.AM) and underwriting teams, the AM focuses on maintaining service excellence, managing the book of business, and achieving key metrics in retention, profitability, and growth.

Leveraging expertise in Property & Casualty (P & C) commercial insurance, the AM contributes to the company’s overall success by building and maintaining relationships with underwriters and brokers, ensuring exceptional customer service, and facilitating new account marketing and renewal retention efforts.

Key Duties & Responsibilities

• Policy Administration and Processing
• Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards.
• Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
• Relationship Building, Client Engagement and Communication
• Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
• Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
• Data Management and Documentation
• Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
• Utilize diary systems to track and manage information flow and deadlines effectively.
• Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.

Please note that additional duties, responsibilities, and activities appropriate to the nature of this role may be required.

Required Qualifications and Experience

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred, but not required.
• Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• Strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Critical Competencies

• Strong organization and time management skills
• Self-motivated and capable of working well independently.
• Able to organizes and prioritize work with limited supervision.
• Proficient in multitasking.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and accuracy.
• Strong math skills.
• Strong customer services skills.
• Ability to work collaboratively within a team; a team player.
• Ensures tasks are completed attentively and thoroughly.

Critical Skills

• Builds Relationships: Build and maintain professional networks with internal and external customers.
• Communicates with Impact: Clearly and confidently communicate information to a wide audience.
• Drives Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affect the bottom line.
• Develops Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.
• Makes Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

What we offer

For this position, we currently expect to offer a base salary in the range of $50,000 to $75,000. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is Non-Exempt for FLSA purposes.

This posting is for an existing vacancy.