ACCOUNT MANAGER-BHC-ARIZONA

Behavioral Health Connections; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Challenging environment

Generous PTO

Medical/Dental/Vision

401(k) with match

SoFi student loan program

Career development

Job summary

Universal Health Services (UHS) National Call Center is hiring an Account Manager to serve as the liaison between facilities, the community, and referral agencies. The role focuses on creating demand for outpatient behavioral health services and implementing the facility’s strategic sales plan within a defined territory.

The ideal candidate has a strong background in outpatient mental health, relationship-building with referral partners, and proficiency with sales reporting.

Qualifications

• Bachelor's Degree required; Master's preferred.
• 3-5 years related work experience required; 5-8 years preferred.
• Demonstrated business development concepts, sales abilities.
• Knowledge of marketing and sales principles.
• Excellent written and oral communication skills.
• Proficient in data collection, analysis, and interpretation.
• Competency in computer usage and Microsoft Office suite.

Responsibilities

• Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders.
• Assesses, develops, and implements sales activities to achieve maximum market penetration among assigned accounts and to identify potential accounts in targeted market segments.
• Develops and communicates appropriate sales messaging for each program and target audience; monitors referral inquiries and admissions statistics; analyzes weekly sales action plans.
• Identifies and builds a strategic sales plan for existing and potential referral sources within assigned territory and target markets; maintains relationships with referral sources.
• Maintains documentation of top accounts, contacts, planning reports, client profiles, competitive profiles; submits reports to the Director of Business Development.
• Keeps up-to-date information in MedSeries 4/MIDAS/MEDIK; uses proprietary reports to plan sales activity.
• Facilitates communication and collaboration among facility, referral sources, patients, families, and community.
• Participates in Business Development team meetings and provides marketing reports and opportunities as directed.

Skills

Business development

Sales

Marketing principles

Communication

Data analysis

Microsoft Office

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Job description

Responsibilities

UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Position Summary

The Account Manager directly serves as the liaison between the facility, the community, and referring agencies. The Account Manager is directly responsible for creating demand for the facility’s services through the effective application of ethical marketing principles and sales methods. In collaboration with the Director of Business Development and Business Development Team, the Account Manager presents a positive and professional public image of the facility within the community. The Account Manager is responsible for the implementing the facility’s strategic sales plan, enhancing the facility’s brand/image, effectively managing their assigned territory and accounts, and works to achieve departmental and facility business development goals. The Account Manager must be able to demonstrate tact, resourcefulness, patience, and dedication in a fast-paced environment. Hours are based on departmental, and facility needs and may include day, evening, and weekend hours, as directed by the Director of Business Development.

• This role will lead targeted outreach and business development efforts for Outpatient (OP) services, aligned with the growth needs of assigned facilities. The ideal candidate will have experience in outpatient mental health and/or behavioral health and a strong understanding of referral development within these settings. Experience establishing and maintaining relationships with referral partners, including physicians' offices, telepsychiatry providers, private practices , and other behavioral health organizations, is highly preferred.

Candidates must reside in the Phoenix, Arizona area.

Essential Job Duties/Responsibilities

• Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders.
• Assesses, develops, and implements sales activities to achieve maximum market penetration among assigned accounts and to identify potential accounts in targeted market segments. Develops and communicates appropriate sales messaging for each program offered and for each target audience. Daily monitoring of referral inquiries and admissions statistics. Conducts an ongoing analysis to ensure appropriateness and effectiveness of weekly sales action plans.
• Identifies and builds a strategic sales plan for existing and potential referral sources within assigned territory and target markets. Builds and maintains positive and productive relationships with existing referral sources and shows ability to identify additional referral sources.
• Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles, competitive profiles, and updates as required by Director of Business Development. Completes all required reports and requests for information in a timely manner.
• Maintains current awareness of industry and anticipates changes or trends in target market and utilizes this information in developing and modifying weekly sales action plans, as well as providing recommendations to overall business development planning strategies.
• Responsible for maintaining up-to-date information in MedSeries 4/MIDAS/MEDIK, including documentation of daily contacts and accurate account information. The Account Manager will display proficiency in utilizing proprietary reports to appropriately plan sales activity.
• Facilitates positive, timely, and accurate communication. Encourages cooperation and utilizes problem-solving skills to build and secure relationships among the facility, the referral source, the patient, their family and the community.
• Attends and actively participates in the Business Development team meeting and provides appropriate marketing reports, updates, and Service Recovery opportunities to the Director of Business Development on a timely basis. As required by Director of Business Development and facility needs, participate in off-hours sales and community activities.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

• Bachelor's Degree Required, Master's preferred.
• 3-5 years of related work experience required. 5-8 years of related work experience preferred.
• Must possess demonstrated business development concepts, sales abilities.
• Knowledge of and skills in application of marketing and sales principles.
• Excellent written and oral communication skills.
• Proficient in data collection analysis and interpretation.
• Competency in computer usage and Microsoft office suite.

Required Travel

80-90% Local

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.