Account Manager, Belgium

RateHawk; United States; Remote; USD 74,000 - 102,000; Full time

Benefits offered by this job

Partial training compensation

Corporate English school

Travel discounts

MyTime Day Off

Remote work flexibility

Job summary

RateHawk, part of Emerging Travel Group, seeks an Account Manager to build and expand partnerships with tour operators, travel agencies, TMCs and OTAs in the Belgium region. This is a remote role with travel up to 60% to meet clients and attend industry events.

You will work with the sales team to grow opportunities, provide system training, manage API partnerships, and deliver regular reporting through CRM and internal systems, shaping RateHawk's local market presence.

Qualifications

• Minimum 3 years of successful experience in account management or business development in B2B travel.
• Fluent in English, Dutch (Flemish) and French; other languages are advantageous.
• Ability to travel up to 60% of the time.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners (tour operators, travel agencies, TMCs, OTAs).
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Provide system training for partners and ensure smooth transactions.
• Position the brand through product presentations and networking events.
• Address incidents and ensure partner support.
• Oversee and ensure accuracy in transaction processing.

Skills

Data-driven decisions

Analytical skills

Proactive

International mindset

Team-player

Client relationship management

Travel industry knowledge

Tools

CRM software

API technologies

Job description

RateHawk is part of Emerging Travel Group- a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote position open to candidates based in Belgium.

What You'll Do:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 60% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Must have:

• Relevant Experience. Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in English and Dutch (Flemish) and French; other languages are advantageous;
• Travel Requirements. Up to 60% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence;
• Competence in API technology deals.
• CRM knowledge.
• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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