Account Manager, Banking

ntrs; Oakbrook Terrace (IL); On-site; USD 56,000 - 89,000; Full time

Benefits offered by this job

401k / Pension

Health & Welfare

Paid Time Off

Parental Leave

Job summary

Northern Trust is seeking an Account Manager to coordinate client banking administration, respond to inquiries, and oversee transaction processing. You will support bankers with business development and client presentations, while maintaining thorough documentation of services and communications with clients.

The role emphasizes compliance, loan documentation review, and proactive service improvements. Strong analytical and organizational skills are required, with 3+ years in financial

Qualifications

• Knowledge of banking products and services.
• Analytical, problem solving, and organizational skills.
• 3+ years' experience in financial servicing/accounting with client servicing.

Responsibilities

• Coordinate account administration for Banking clients and respond to inquiries.
• Produce reports and oversee transaction processing.
• Assist Bankers with business development and client presentations.
• Maintain documentation of services and communications with clients.
• Develop action plans for client servicing and coordinate with team members.
• Monitor loan documents and assist with underwriting and closings.
• Ensure compliance with loan documentation and policy requirements.
• Prepare compliance certificates and monitor document deficiencies.
• Renewals: review maturing credits and gather required information.
• Proactively identify service improvements and efficiencies.
• Communicate account status, overdue items, and information to clients.

Skills

Banking knowledge

Analytical skills

Problem solving

Organizational skills

Client servicing

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Account Manager Responsibilities

Under direct supervision, the Account Manager will be responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Bankers in business development; creating client presentations and coordinating with the Operations servicing team.

Key responsibilities include:

• 1. Coordinates with Operations to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
• 2. Coordinates with the Operations team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
• 3. Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
• 4. Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity
• 5. Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions
• 6. Assists Private Bankers with internal administration of accounts, business development and client presentations for Banking
• 7. Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
• 8. Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
• 9. Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
• 10. Is well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures
• 11. Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation
• 12. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
• 13. Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service
• 14. Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation
• 15. Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan booking
• 16. Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process
• 17. Responsible for identifying and resolving problems within established guidelines
• 18. Expected to use some initiative but refer more complex problems to supervisors/experts
• 19. Works effectively as a team member but also independently
• 20. Knowledgeable of the core aspects of the job
• 21. Working towards becoming proficient in all areas of the job
• 22. Running and creating formal reports

The successful candidate will have:

• Knowledge of banking products and services is required.
• Analytical, problem solving, and organizational skills are required
• 3+ years' experience, or equivalent, in financial servicing/accounting fields with client servicing background is preferred

Salary Range: $55,800 - 89,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, l

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• l