Account Manager at FMX - SaaS Sales Career Growth

Facilities Management Express; Columbus (OH); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

100% company-paid health/dental/vision

Remote-first with home-office support

Home office stipend

Generous PTO/UTO policies

Flexible schedule

Travel to events (1–3 per quarter)

Job summary

FMX is hiring an Account Manager in a remote-first role to blend customer success and sales. You’ll focus on upsell and expansion within your territory, using Gainsight and Salesforce to manage relationships and pipeline.

The base salary is $50K–$55K with on-target earnings of $100K–$110K, and a comprehensive benefits package. Some travel to events and Columbus, OH visits are expected as needed.

Qualifications

• Proficiency in Gainsight and Salesforce.
• Consultative selling and negotiation with executive stakeholders.
• Territory management and pipeline development in a SaaS environment.
• Remote-first mindset and SaaS account experience.

Responsibilities

• Upsell and cross-sell additional FMX features within accounts.
• Convert leads generated by retention and generate new leads in territory.
• Prospect for new leads using sales sequences and tools.
• Present informed offers aligned with customer goals and activity.
• Ensure license compliance for purchased products.
• Collaborate with Marketing to run effective campaigns.
• Record meetings, calls, and follow-ups in Gainsight.
• Follow upsell/expansion playbook from qualified to closed; travel to events 1–3 per quarter.

Skills

Consultative selling

Territory management

Pipeline development

Executive stakeholder management

Tools

Gainsight

Salesforce

Job description

Account Manager at FMX - SaaS Sales Career Growth — Remote

This Account Manager role at FMX sits at the intersection of customer success and sales — a growing and in-demand hybrid skillset in the SaaS industry. The focus on upselling and expansion (rather than new logo acquisition) means you'll develop deep expertise in land-and-expand sales motions, which is highly valued at B2B SaaS companies.

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Compensation analysis:

The base of $50K–$55K is on the lower end for SaaS account management, but the OTE of $100K–$110K is competitive for a mid-market AM role. If you can consistently hit quota, total earnings are solid. The 100% employer-paid health/dental/vision is a meaningful differentiator that adds real dollar value to the package.

Skills you'll build:

• Proficiency in Gainsight and Salesforce — both highly transferable CRM/CS platform skills
• Consultative selling and negotiation with executive stakeholders
• Territory management and pipeline development in a SaaS environment

Culture signals:

FMX positions itself as a fast-growing, remote-first startup with a close-knit team. The structured hiring process (four stages including a panel interview and sales exercise) signals a thoughtful culture that values fit and performance equally. The emphasis on values — Excellence, Teamwork, Integrity — alongside a flexible schedule and separate sick/vacation time are green flags for work-life balance.

One flag to watch:

Internal FMX platform knowledge is listed as a requirement, suggesting this role may favor internal promotion or candidates with prior FMX experience.

FMX is looking to expand our Sales team to support continued growth while ensuring our current customers continue to receive a great experience with FMX.

The Account Manager is part of the Sales team and focuses on increasing customer value and "stickiness" through account expansion. In this role, you'll identify opportunities to upsell and cross-sell additional features and solutions to customers within your territory, helping them get more out of FMX as their needs evolve.

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You’ll work in a fast-paced, high-energy, and collaborative environment where you’ll be expected to bring initiative every day, contribute to our sales strategy, and positively impact our company culture.

Responsibilities

As an Account Manager, you will:

• Upsell and cross-sell additional features of the FMX software
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers' goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed

Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals Train Managers

• Upsell and cross-sell additional features of the FMX software
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers' goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Travel to customer events; approximately 1–3 events per quarter

Requirements

Experience & Qualities — What are we looking for in this role?

• Strong knowledge of the FMX platform
• A track record of meeting or exceeding sales quotas
• The ability to connect customer goals, product usage, and setup to identify meaningful expansion opportunities
• Strong relationship-building skills across customers and executive stakeholders
• The ability to understand customer needs, goals, and what success looks like for them
• Good judgment around when and how to proactively engage customers
• Strong presentation and negotiation skills
• Proficiency in Microsoft Office, particularly Excel
• Working knowledge of Salesforce, including basic data structure and configuration
• A creative, solutions-oriented approach to problem-solving
• A positive, customer-focused mindset
• Self‑motivation, accountability, and follow‑through
• A willingness to learn, take feedback, and continuously improve
• Flexibility to occasionally work outside of FMX’s standard operating hours
• A match with our values: Excellence, Teamwork, and Integrity

Benefits and Life at FMX:

Manage Facilities

• You’ll make a big impact: You’ll have significant influence over the direction of our content and the future of our company.
• Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance.
• Work from home: At FMX, we are remote-first, but you’re welcome to use our office as you need. We have one mandatory all-company event each year to ensure that you can put a face to a name and establish high-trust relationships with your teammates. When in the office, you can take advantage of free snacks, beverages, and an office kegerator.
• Home office stipend: We’ll provide everything necessary to do your job (company-sponsored laptop, headset, etc.), up to $500 for equipment/furniture/accessories, and $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you’re meeting performance expectations and project timelines.
• Collaborative culture and close-knit team: We’re a team of hard‑working, high‑fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

The Hiring Process for This Role:

• Phone screen with PeopleOps: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure you understand the general expectations for the role. A great time to ask questions about compensation, benefits, etc.
• Hiring manager conversation: A 60-minute interview split into two portions. The first half includes a technical sales exercise; the second portion covers your background, what you’re looking for in your next role, and your career direction.
• Final Panel Interview: A 60-minute panel interview split into two portions — first a continued conversation with the hiring manager focusing on company culture, then a conversation with key teammates you’ll work with daily.
• Offer & Onboarding: Candidates who receive an offer will complete a background check prior to onboarding. New hires are expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person.

Compensation:

• The base salary range for this position is expected to be $50,000–$55,000. This position is also eligible for commissions. OTE is expected to be $100,000–$110,000 annually.
• 401(k) and medical / dental / vision / short and long term disability / life insurance

Other Considerations:

• The candidate for this position can be located anywhere in the US.
• All positions are remote-first, meaning you’ll primarily work from home, with a few in-person visits to the Columbus, OH office each year (first week of work and annual all-company summit). FMX will cover accommodations for these visits.

Company:

FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, SaaS facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Learn more at: https://www.gofmx.com/

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug‑free workplace.

Can I work fully remotely as an Account Manager at FMX? Yes — this is a remote-first role open to candidates anywhere in the US. You will be required to visit the Columbus, OH office during your first week of onboarding and for the annual all-company summit, with accommodations covered by FMX. What is the total compensation for this Account Manager role? The base salary range is $50,000–$55,000 annually. With commissions, the on-target earnings (OTE) are expected to be $100,000–$110,000 per year. How much travel is required for this position? In addition to occasional office visits, you should expect to travel to customer events approximately 1–3 times per quarter. What tools and platforms will I use in this role? You'll primarily use Gainsight for activity tracking, Salesforce for CRM and pipeline management, and Microsoft Office (especially Excel) for data analysis and reporting. What does the hiring process look like for this role? The process includes four stages: a PeopleOps phone screen, a hiring manager conversation with a sales exercise, a final panel interview, and an offer followed by a background check and in‑person onboarding week in Columbus, OH.

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