Account Manager Associate

Insurance Office of America; Columbus (GA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the insurance sector seeks an Account Manager Associate to provide customer service support and manage accounts. The ideal candidate will have extensive experience in insurance and strong analytical skills. This remote role supports the Gainesville, GA branch and focuses on various industries including franchised dealerships and construction. The company offers competitive salaries, health insurance, and career growth opportunities.

Benefits

Competitive salaries and bonuses

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Stock plan participation

Career growth opportunities

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Qualifications

• 7+ years of customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; professional designation preferred.

Responsibilities

• Provide administrative and customer service support to the account team.
• Handle requests, policy administration, billing, claims, and coverage analysis.
• Manage expirations and renewals.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Join to apply for the Account Manager Associate role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a leader in property and casualty, employee benefits, and personal lines insurance, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the United Kingdom. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager Associate - Commercial Lines

Location: Remote | Supporting our Gainesville, GA Branch | Book Focus: Franchised Dealerships, Construction, Manufacturing & Distribution, Cyber

About the Role:

Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal supervision from an Account Manager, Account Executive, or Producer to ensure standards are met while minimizing liability. Independently resolve moderately complex customer service issues and manage smaller or less complex accounts.

Key Responsibilities:

1. Technical Competence: Maintain industry expertise.
2. Team Leadership: Assist in directing daily activities of support staff.
3. Customer Service: Handle requests, policy administration, billing, claims, and coverage analysis.
4. Policy Management: Manage expirations and renewals.
5. Renewal Process: Conduct research, gather underwriting info, analyze loss runs, prepare submissions, evaluate coverages, negotiate pricing, present proposals, bind coverage, and follow up for issuance.
6. Task Processing: Complete tasks accurately within deadlines.
7. Contract Review: Review contracts for proper coverage.
8. Accounts Receivable: Monitor reports and follow up on delinquent accounts.
9. System Maintenance: Keep agency management and carrier/vendor systems updated.
10. Activity Monitoring: Ensure timely completion of activities.
11. Communication: Maintain transparent communication with the team.
12. Service Excellence: Deliver proactive, high-quality service.
13. Policy Compliance: Stay updated on policies and procedures.
14. Continuous Improvement: Adopt best practices for performance.
15. Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications:

• 7+ years of customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonuses.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Stock plan participation.
• Career growth opportunities.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment.