Account Manager Administrator - Opa Locka, FL

Sherwood Avionics and Accessories; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Vision & Dental insurance

401(k) with company match

Disability & Life insurance

Flexible spending accounts

Paid time off: Vacation, Sick and Holi

Job summary

Sherwood Aviation is seeking an Account Manager Administrator to support the Account Management team in the aerospace sector. The role involves handling customer accounts, processing orders, maintaining records, and coordinating internal communications to ensure timely responses to inquiries.

Ideal candidates are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced aviation environment, while delivering professional service and accuracy.

Qualifications

• Minimum of 2 years in administrative, sales support, customer service or account management.
• Aviation, aerospace, aircraft parts distribution or MRO experience preferred.
• Experience with ERP systems and order processing software preferred.

Responsibilities

• Provide daily administrative support to Account Managers.
• Assist with managing customer accounts and maintaining accurate information.
• Respond to inquiries regarding quotations, PO numbers, pricing, availability, and delivery schedules.
• Maintain communication with customers to provide order updates and address concerns.
• Assist with customer follow-ups and account-related activities.
• Support CRM initiatives to ensure customer satisfaction and retention.
• Assist with collecting, reviewing, and organizing aviation documentation (COC, FAA 8130-3, EASA 1).
• Coordinate with Quality Assurance to ensure documentation meets requirements.
• Verify documentation is available and maintained for orders.
• Assist with compliance to procedures, specs, and industry standards.
• Support customer audits and inspections documentation requests.

Skills

Customer service

Administrative support

Cross-functional teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

ERP systems

Order processing software

Microsoft Office

Job description

Account Manager Administrator

Company

Sherwood Aviation

Employment Status

Full-Time

Career Level

Experienced Non-Manager

Job Description

Sherwood Aviation is a recognized leader in the Aerospace and Defense Industry, offering component Repair & Overhaul, Sales & OEM Distribution, Engineering & Manufacturing services, and Training& Technical Support to customers world-wide is looking for an Account Manager administrator to join our team.

The Account Manager Administrator provides administrative, operational, and customer service support to the Account Management department within the aviation industry. This position is responsible for assisting with customer accounts, processing orders, maintaining accurate records, coordinating internal communications, and ensuring timely responses to customer inquiries.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced aviation environment while maintaining a high level of professionalism, accuracy, and customer satisfaction.

Key Responsibilities

• Provide daily administrative support to Account Managers.
• Assist with managing customer accounts and maintaining accurate customer information.
• Respond to customer inquiries regarding quotations, purchase orders, pricing, product availability, and delivery schedules.
• Maintain consistent communication with customers to provide order updates and address concerns.
• Assist Account Managers with customer follow-ups and account-related activities.
• Support customer relationship management initiatives to ensure customer satisfaction and retention.
• Assist with obtaining, reviewing, and organizing aviation-related documentation, including Certificates of Conformity (COC), FAA Form 8130-3, EASA Form 1, and applicable traceability records.
• Coordinate with Quality Assurance to ensure documentation meets customer and regulatory requirements.
• Verify that required documentation is available and properly maintained for customer orders.
• Support compliance with company procedures, customer specifications, and applicable aviation industry standards.
• Assist with documentation requests related to customer audits and inspections.

Skills and Education Experience

• High school diploma or equivalent required;
• Minimum of 2 years of administrative, sales support, customer service, or account management experience preferred.
• Previous experience in aviation, aerospace, aircraft parts distribution, or MRO operations strongly preferred.
• Experience with ERP systems and order processing software preferred.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to work collaboratively with cross-functional teams in a fast-paced aviation environment.

Physical Demands

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally lift up to 20 pounds.
• Ability to travel occasionally for Shows, training, or company meetings, if required

Benefits

Sherwood Aviation offers competitive compensation and excellent benefits:

• Health, Vision & Dental insurance
• 401(k) with company match
• Disability & Life insurance
• Flexible spending accounts
• Paid time off: Vacation, Sick and Holidays