Account Manager Administrator

HEICO Corporation; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Disability & Life insurance

Flexible spending accounts

Paid time off: Vacation, Sick and Holi

Job summary

Sherwood Aviation is seeking an Account Manager Administrator to join our team in Florida. The role provides administrative, operational, and customer service support to the Account Management department in the aviation industry, handling orders and maintaining records.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while upholding professionalism and customer satisfaction.

Qualifications

• Minimum of 2 years in administrative, sales support, customer service, or account management.
• Experience in aviation, aerospace, or MRO is strongly preferred.
• Experience with ERP and order processing software is advantageous.
• Proficiency in MS Office (Word, Excel, Outlook, Teams) required.

Responsibilities

• Provide daily administrative support to Account Managers.
• Assist with managing customer accounts and maintaining accurate information.
• Respond to inquiries regarding quotations, POs, pricing, and delivery schedules.
• Maintain communication with customers for order updates and concerns.
• Assist with follow-ups and account-related activities.
• Support CRM initiatives to ensure satisfaction and retention.
• Assist with obtaining and organizing aviation documentation (COC, FAA 8130-3, EASA 1).
• Coordinate with QA to ensure documentation meets requirements.
• Verify documentation is available and maintained for orders.
• Ensure compliance with procedures and aviation standards.
• Assist with documentation requests for audits and inspections.

Skills

Administrative experience

Customer service

Aviation industry familiarity

ERP systems

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

ERP systems

Order processing software

Microsoft Office (Word/Excel/Outlook/Teams)

Job description

Sherwood Aviation is a recognized leader in the Aerospace and Defense Industry, offering component Repair & Overhaul, Sales & OEM Distribution, Engineering & Manufacturing services, and Training& Technical Support to customers world-wide is looking for an Account Manager administrator to join our team.

The Account Manager Administrator provides administrative, operational, and customer service support to the Account Management department within the aviation industry. This position is responsible for assisting with customer accounts, processing orders, maintaining accurate records, coordinating internal communications, and ensuring timely responses to customer inquiries.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced aviation environment while maintaining a high level of professionalism, accuracy, and customer satisfaction.

Key Responsibilities

• Provide daily administrative support to Account Managers.
• Assist with managing customer accounts and maintaining accurate customer information.
• Respond to customer inquiries regarding quotations, purchase orders, pricing, product availability, and delivery schedules.
• Maintain consistent communication with customers to provide order updates and address concerns.
• Assist Account Managers with customer follow-ups and account-related activities.
• Support customer relationship management initiatives to ensure customer satisfaction and retention.
• Assist with obtaining, reviewing, and organizing aviation-related documentation, including Certificates of Conformity (COC), FAA Form 8130-3, EASA Form 1, and applicable traceability records.
• Coordinate with Quality Assurance to ensure documentation meets customer and regulatory requirements.
• Verify that required documentation is available and properly maintained for customer orders.
• Support compliance with company procedures, customer specifications, and applicable aviation industry standards.
• Assist with documentation requests related to customer audits and inspections.

Requirements

• High school diploma or equivalent required;
• Minimum of 2 years of administrative, sales support, customer service, or account management experience preferred.
• Previous experience in aviation, aerospace, aircraft parts distribution, or MRO operations strongly preferred.
• Experience with ERP systems and order processing software preferred.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to work collaboratively with cross-functional teams in a fast-paced aviation environment.

Physical Demands

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally lift up to 20 pounds.
• Ability to travel occasionally for Shows, training, or company meetings, if required

Sherwood Aviation offers competitive compensation and excellent benefits:

• 401(k) with company match
• Disability & Life insurance
• Flexible spending accounts
• Paid time off: Vacation, Sick and Holidays

Interested candidates may apply online or receive assistance in person at 4690 NW 128th Street Opa‑Locka, FL 33054. Please contact Human Resources at 786-768-6735 if you require further assistance.

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