Account Manager - Accredo - Remote

Accredo Specialty Pharmacy; United States; On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Annual bonus plan

Health, vision, dental, well-being and

401(k)

Company paid life insurance

Tuition reimbursement

18 days of paid time off per year

Paid holidays

Leaves of absence

Job summary

The Account Manager role at The Cigna Group focuses on owning day-to-day client engagements, monitoring performance, and coordinating cross-functional solutions to improve satisfaction and retention. You will analyze operational data to drive informed decisions and partner with internal teams to resolve complex service issues.

Preferred candidates hold a Bachelor’s degree or equivalent and have 5+ years in account management or related healthcare fields, with strong communication and

Qualifications

• Minimum 5 years in account management or related field.
• Experience managing client relationships and coordinating cross-functional activities.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities.

Responsibilities

• Manage day-to-day client relationships and understand goals and priorities.
• Coordinate client requests, service issues, and escalations with clear communication.
• Monitor performance against contractual commitments and metrics.
• Analyze trends and prepare client-ready reports and action plans.
• Collaborate with Service Delivery and Operations to resolve issues.
• Lead client meetings and business reviews; document outcomes.
• Advocate for clients while aligning with Evernorth capabilities.
• Identify risks and opportunities using industry and operational insights.
• Contribute to process improvements to enhance client experience.
• Share best practices and mentor junior team members.

Skills

Client relationship management

Cross-functional collaboration

Data analysis

Communication skills

Problem solving

Presentations

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

Account Manager

Join our team as an Account Manager, where you will serve as a trusted partner to clients and help turn strong service into long-term relationships. In this role, you will own day-to-day client engagement, monitor account performance, coordinate solutions across teams, and use operational insights to strengthen satisfaction, retention, and business outcomes.

Responsibilities

• Manage day-to-day relationships for assigned clients, building a strong understanding of their goals, expectations, and operational priorities.
• Serve as the primary coordinator for client requests, service issues, and escalations, ensuring timely follow-through and clear communication.
• Monitor operational performance against contractual commitments, key metrics, and client expectations to identify risks and improvement opportunities.
• Analyze performance trends and prepare client-ready reports, action plans, and progress updates that support informed decisions.
• Partner with Service Delivery, Operations, and other internal teams to investigate root causes and resolve complex service issues.
• Facilitate client meetings, business reviews, and service discussions while ensuring commitments and next steps are clearly documented and completed.
• Advocate for client needs across the organization while aligning solutions with Evernorth capabilities and business objectives.
• Use industry, client, and operational insights to identify emerging risks, opportunities, and service improvements.
• Contribute to process improvements that strengthen the client experience and operational effectiveness.
• Share best practices and account insights with peers and provide guidance to less experienced team members when appropriate.

Required Qualifications

• Minimum 5 years of relevant experience in account management, client services, healthcare, pharmacy benefit management, specialty pharmacy, or a related field.
• Demonstrated experience managing client relationships and coordinating cross-functional business activities.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities.
• Strong problem-solving, issue-resolution, organizational, and prioritization skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and related business applications.
• Ability to influence outcomes through collaboration and relationship management in a matrixed environment.
• Ability to work Central or Eastern time-zone business hours and travel as needed to support clients and business needs.

Preferred Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in healthcare, specialty pharmacy, pharmacy benefit management, or related industry operations.
• Experience supporting client performance reviews, contractual service commitments, or complex escalations.
• Experience mentoring peers, supporting onboarding, or contributing to team capability development.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.