Account Manager 1

Express Employment Professionals; Springfield (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive pay up to $27+ per hour

Mon-Fri schedule 7:30 AM to 4:00 PM

Territory growth opportunity

Collaborative team environment

Career development

Job summary

Solomon Colors is seeking an Account Manager in Springfield, IL to manage a designated sales territory, serve as primary contact for customers, and deliver exceptional service in a fast-paced environment with high customer interactions.

The role requires strong organizational and communication skills, attention to detail, and the ability to coordinate across departments to ensure timely order fulfillment. Competitive compensation and a standard M-F schedule are offered.

Qualifications

• Previous supervisory or management experience in account management or related roles.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Demonstrated attention to detail and accuracy.
• Ability to manage multiple software systems and data entry workflows.
• Experience handling a high volume of customer interactions.

Responsibilities

• Manage and support a designated territory, building and maintaining strong customer relationships.
• Serve as the primary contact for contractors, vendors, homeowners, purchasers, and partners.
• Handle a high volume of inbound and outbound calls, with ~50% of the day on customer communication.
• Provide outstanding customer service by addressing inquiries and resolving issues.
• Enter and maintain customer orders and account information across multiple systems.
• Coordinate with internal departments to ensure timely order fulfillment and issue resolution.
• Maintain organized account records and follow-up schedules.
• Prepare written communications, including emails, quotes, and customer correspondence.

Skills

Account management

Customer service

Communication

Organizational skills

Detail oriented

Multitasking

Problem-solving

Job description

Location: Solomon Colors
Schedule: Monday through Friday, 7:30 AM to 4:00 PM (includes a 30-minute lunch break)
Compensation: Up to $27.00 per hour

Position Summary

Solomon Colors is seeking a motivated, detail-oriented Account Manager to join our team. This role is responsible for managing a designated sales territory, providing exceptional customer service, and serving as the primary point of contact for customers, vendors, contractors, homeowners, and purchasing personnel. The ideal candidate is highly organized, possesses strong communication and problem-solving skills, and thrives in a fast-paced environment with a high volume of customer interactions.

Key Responsibilities

• Manage and support a designated territory, building and maintaining strong customer relationships.
• Serve as the primary contact for contractors, vendors, homeowners, purchasers, and other business partners.
• Handle a high volume of inbound and outbound phone calls, with approximately 50% of the workday dedicated to customer communication.
• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Utilize strong problem-solving skills to identify solutions and efficiently manage customer concerns.
• Accurately enter and maintain customer orders, account information, and records across multiple software systems.
• Work effectively between two business systems while ensuring accuracy and consistency of information.
• Process orders, quotations, and other documentation with a high level of attention to detail.
• Coordinate with internal departments to ensure timely order fulfillment and issue resolution.
• Maintain organized account records and follow-up schedules.
• Prepare and distribute written communications, including emails, quotes, and customer correspondence.
• Meet performance goals and contribute to the continued growth of the assigned territory.

Qualifications

• Previous Supervisory or management experience in account management, customer service, inside sales, or a related role preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Demonstrated problem-solving and critical-thinking skills.
• High attention to detail and accuracy.
• Proficiency with data entry and 10-key operation.
• Comfortable working within multiple computer systems simultaneously.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional demeanor with strong interpersonal skills.
• Self-motivated with a strong drive to succeed and achieve results.

What We Offer

• Competitive pay up to $27+ per hour
• Monday through Friday schedule, 7:30 AM to 4:00 PM with a 30-minute lunch break
• Opportunity to manage and grow your own territory
• Collaborative and team-oriented work environment
• Career development and advancement opportunities

If you are a customer-focused professional with strong communication skills, exceptional attention to detail, leadership experience, and the drive to succeed, we encourage you to apply and become part of the Solomon Colors team.

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Location/Region: Springfield, IL