Account Manager - Rugs

F.-Schumacher-; West Hollywood (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Corporate annual profit sharing

401K plan

Medical coverage

Vision coverage

Health Savings Account (HSA)

Employee discount

20 days PTO

Company holidays

Job summary

F. Schumacher & Co, Patterson Flynn showroom in Los Angeles (West Hollywood), seeks an Account Manager to oversee luxury floorcovering projects from concept to installation, focusing on relationships with interior designers and clients in the greater Los Angeles area.

Based in our Pacific Design Center showroom, you will manage timelines, provide expert product consultations, and collaborate with Schumacher Account Executives to grow territory sales through strategic outreach, exceptional

Qualifications

• Relationship building & brand awareness to generate sales and elevate the Patterson Flynn brand in your territory.
• Client engagement: cultivate and maintain strong relationships with interior designers and discerning clients.
• Territory analysis to identify growth opportunities and develop strategic plans for new accounts.

Responsibilities

• Generate business by proactively building relationships and elevating the brand.
• Manage projects end-to-end from concept to completion with attention to timelines and quality.
• Provide expert product consultation and customization guidance for design integration.
• Enhance client experience through order management, troubleshooting, and showroom support.

Skills

Relationship building

Client Engagement

Territory Analysis

Sales Strategy

Collaborative Partnerships

Product Updates

Job description

F.Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion -dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home”. Schumacher designs and produces some of the most beautiful fabrics, wallcoverings,rugs,trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally.

Our competitive advantage in the industry is the people. We believe that our employees are our most important assets. F. Schumacher & Coisdeeply anchored in our company core values which are as follows:

• Take Ownership & Accountability
• Be Solutions-Oriented
• Demonstrate Courage

We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio.This role is part of Patterson Flynn , our bespoke floorcovering boutique that creates one-of-a-kind rugs and carpets that exude luxury and fine design. You will be based in in the Pacific Design Center in Los Angeles (West Hollywood), in the same location as our Schumacher showroom.

Your salesterritory willencompass the greater Los Angeles region, including Los Angeles, Long Beach, the Valley, Santa Barbara, San Luis Obispo, and surrounding areas. This roleis primarily showroom-basedin Los Angeles but may require occasional travel to local client meetings in the surrounding area.

As part of the F. Schumacher & Co. family, Patterson Flynn represents the pinnacle of custom floorcovering craftsmanship, combining traditional techniques with contemporary design sensibilities. Patterson Flynn currently maintains 15showrooms across the United States, each showcasing our commitment to exceptional quality and personalized design solutions. Our team works closely with interior designers and discerning clients to create custom pieces that reflect individual style while maintaining the highest standards of luxury and craftsmanship.

OurAccount Managerplays a pivotal role in shaping the client experience at Patterson Flynn, overseeing projects from initial concept to final installation. This position ensures a seamless and exceptional journey for our clients, guiding them through each phase of the process with expertise and care. TheAccount Manager is responsible for managing projects efficiently, ensuring that every detail is meticulously handled to deliver outstanding results.

As an Account Manageryou will:

Generate Business By

• Relationship building & Brand Awareness : Proactively generate sales and elevate the Patterson Flynn brand inyourterritory through strategic relationship building and targeted outreach efforts.
• Client Engagement : Cultivate and maintain strong relationships with interior designers, both new and existing, by understanding their unique needs and offering tailored solutions to enhance their projects.
• Territory Analysis & Growth : Conduct thorough analysis of the territory to identify and capitalize on growth opportunities for both existing and potential new accounts, developing strategic plans to expand the customer base.
• Sales Strategy Implementation : Leverage a mix of client outreach, sales techniques, cross-selling, and sales reports to create and execute a robust sales strategy aimed at achieving and surpassing the overall sales goals.
• Collaborative Partnerships : Work closely with Schumacher Account Executives to maximize existing relationships and drive increased territory sales through joint efforts, lead sharing, andcross-brand initiatives.
• Product Updates & Education : Keep clients informed on the latest products and offerings, utilizing a targeted outreach strategy to ensure they are aware of the newest innovations and opportunities available.

Manage Projects By

• Expert Product Consultation : Serve as a knowledgeable consultant, guiding clients through every aspect of their project with expert advice on product selection, customization options, and design integration.
• End-to-End Project Oversight : Manage projects from concept to completion, ensuring that every detail is meticulously handled, timelines are adhered to, and client expectations are consistently exceeded.
• In-Depth Product Knowledge : Continuously expand your understanding of the Patterson Flynn collections, becoming a trusted expert capable of advising clients on the best solutions for their specific needs
• Customized Project Solutions : Collaborate with clients to develop bespoke solutions that reflect their vision, ensuring that the final product aligns with both their aesthetic and functional requirements.

Enhance Client Experience Through

• Order Management & Follow-Up : Oversee the entire ordering process, from placement to follow-up, ensuring accuracy, timely delivery, and high levels of customer satisfaction.
• Troubleshoot : Act as the primary liaison between clients and internal Support Teams to quickly troubleshoot and resolve any issues that arise, maintaining a high standard of service.
• Client Partnership : Partner with clients throughout their journey, identifying and addressing their needs to ensure a seamless and satisfying experience from start to finish.
• Luxury Market Excellence : Uphold the Patterson Flynn mission by consistently providing superior customer service and upholding the highest quality product and service standards in the luxury market.
• Showroom Support & Operations : Assist in the day-to-day operations of the showroom, including client interactions, maintaining an organized space, and managing product and material inventory.

What Sets You Apart:

• Client-Focused : Passionate about delivering exceptional experiences for every client.
• LeadershipAbilities : ability to drive business autonomously in a dedicated Patterson Flynn showroom,as well asmentor and collaborate witha junior sales support teammate
• Luxury Design Enthusiast : Knowledgeable and enthusiastic about the luxury interior design industry.
• Sales-Driven : Proven ability to set and achieve sales goals, activating accounts and driving new business growth.
• Creative & Strategic : Innovative thinker with the ability to build account-level sales and develop new business in a changing market.
• Project Management :Experienced inmanaging complex projects and long sales cycles.
• Entrepreneurial Mindset : Competitive drive to expand the client base and grow existing accounts.
• Organized & Detail-Oriented : Exceptional organizational and follow-through skills.
• Proactive & Accountable : High level of ownership and initiative with a focus on identifying growth opportunities.
• Tech-Savvy : Comfortable working with digital platforms and systems.
• Team-Oriented : Effective collaborator with internal teams and partners.
• Adaptable : Resilient in a fast-paced, evolving environment.

Benefits Package

Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

• Corporate Annual Profit Sharing
• 401K Plan
• Medical Coverage
• Prescription Drug Plan
• Vision Coverage
• Health Savings Account (HSA)
• TELADOC

Other Benefits:

• 20Days Paid Time Off (PTO)
• 10 Company Holidays
• Life Insurance
• Flexible Spending Accounts (FSA)
• AFLAC Plans (Accident and Critical Illness Plans)
• Pet Insurance
• Short-Term Disability (STD
• Long Term Disability (LTD)
• Parental Medical Leave
• Child Bonding Leave
• Employee Discount

We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Salary Range

$65,000 - $70,000 USD