Account Manager

Bazooka Farmstar; Washington (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Bazooka Farmstar in Washington, IA is seeking an experienced Account Manager to handle dealer and customer accounts, manage quotes, and ensure on-time delivery. You will build long-term relationships while collaborating with the Sales Territory Manager to grow existing accounts and develop new business opportunities.

The role requires strong organizational and communication skills, the ability to work in a fast-paced environment, and willingness to travel occasionally.

Qualifications

• Associate's degree or 5+ years in account management or customer service.
• Excellent organizational and written/verbal communication skills.
• Proven ability to manage multiple tasks in deadline-driven settings.
• Strong track record in building dealer and customer relationships.

Responsibilities

• Act as primary contact for dealer and customer accounts (phone, email).
• Assist Territory Sales Manager with quoting, tracking, and follow-up on sales opportunities.
• Create and maintain sales materials (presentations, brochures).
• Manage order entry for the Sales Territory Manager.
• Coordinate with Shipping to ensure on-time delivery and pick-up.
• Identify efficient shipment methods, considering cost and timing.
• Manage a high volume of simultaneous customer inquiries across phone and email.
• Balance multiple open orders, quotes, and customer issues concurrently.
• Adapt quickly to shifting priorities, supply chain disruptions, or escalations.
• Resolve customer issues by investigating concerns and proposing solutions.
• Stay informed on product updates and enhancements.
• Prepare weekly sales reports for the territory.
• Invoice accounts and follow up on outstanding payments.
• Uphold professional standards, representing the company with tact and diplomacy.
• Utilize HubSpot daily for account, quote, and lead management.

Skills

Account management

Customer service

Communication skills

Organizational skills

Deadline-driven

Relationship building

Attention to detail

Team collaboration

Self-motivation

Willingness to travel

Education

Associate's degree or 5+ years of experience in account management, customer service, or business administration

Tools

HubSpot

Microsoft Office

Pricing/Quoting tools

Job description

Position Overview

• This role operates in a fast-paced, high-volume environment requiring the ability to manage competing priorities and deadlines simultaneously.
• Build and maintain long-term, trusted relationships with customers and dealers in a defined territory.
• Collaborate with the Sales Territory Manager to grow existing accounts and develop new business opportunities.

Location: Washington, IA, 52353

Essential Job Functions

• Act as the primary contact for dealer and customer accounts (phone, email).
• Assist Territory Sales Manager with quoting, tracking, and follow-up on sales opportunities.
• Create and maintain sales materials (presentations, brochures, etc.).
• Manage order entry for the Sales Territory Manager.
• Coordinate with Shipping to ensure on-time delivery and pick-up.
• Identify efficient shipment methods, considering cost and timing.
• Manage a high volume of simultaneous customer inquiries across phone and email, prioritizing urgency while maintaining accuracy and professionalism.
• Balance multiple open orders, quotes, and customer issues concurrently while meeting deadlines and maintaining attention to detail.
• Adapt quickly to shifting priorities, supply chain disruptions, or urgent customer escalations without compromising service quality.
• Resolve customer issues by investigating concerns and proposing solutions.
• Stay informed on product updates and enhancements.
• Prepare weekly sales reports for the territory.
• Invoice accounts and follow up on outstanding payments.
• Uphold professional standards, representing the company with tact and diplomacy.
• Utilize HubSpot daily for account, quote, and lead management.
• Align with company mission, values, and safety practices.
• Perform other duties as assigned.

Requirements: Knowledge, Skills, and Abilities

• Associate's degree or 5+ years of experience in account management, customer service, or business administration.
• Excellent organizational and communication skills (written and verbal).
• Demonstrated ability to thrive in a high-pressure, deadline-driven environment.
• Proven track record of managing multiple tasks or accounts simultaneously without sacrificing quality.
• Proven ability to build strong dealer and customer relationships.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Valid driver’s license and a clean driving record.
• Self-motivated, able to work independently and in teams.
• Willing to travel occasionally.