Account Manager

JotForm Inc; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Variable compensation

Flexible work schedule

Job summary

A dynamic tech company is seeking a Client Success Manager to cultivate strong relationships and ensure clients fully benefit from our programs. The ideal candidate will have over 5 years of experience in customer success management and excel in B2B environments. Responsibilities include nurturing client relationships, delivering insights on ROI, and maintaining product knowledge. This is a remote role with travel to client locations as necessary, offering a base salary with variable compensation exceeding $90k yearly.

Qualifications

• 5+ years of experience in customer success management or equivalent role.
• Proven proficiency in customer retention and growth in a B2B environment.
• Exceptional communication, accountability, leadership, teamwork, & cross-group collaboration abilities.

Responsibilities

• Cultivate and nurture long-term relationships with clients.
• Ensure clients understand the ROI/value delivered.
• Meet with clients both virtually and in person.

Skills

Customer retention

Communication skills

Leadership

Cross-group collaboration

Education

5+ years in customer success management

Tools

Facebook Ads

YouTube Analytics

Funnel Building Software

Job description

Overview

Company Overview: At Scaling with Systems (SWS), we are on a mission to enable the world’s businesses to build a personal brand that turns strangers into happy clients on autopilot. As we strive to be the world's #1 company for scaling businesses, we seek passionate individuals who resonate with our values and commitment to excellence.

Position Overview: As a Client Success Manager (CSM) at Scaling with Systems, you will play a pivotal role in fostering strong relationships with our clients and guiding them to full adoption and absorption of our programs. We are searching for a dynamic individual with a proven track record in client success experience, who thrives on developing strategic relationships and is deeply aligned with our core values. You are the strategic operator and creator coach for the portfolio of clients you’d be responsible for.

Key Responsibilities

• Cultivate and nurture long-term relationships by proactively engaging in strategic account planning with large, complex organizations.
• Ensure clients understand and experience the ROI/value SWS delivers.
• Regularly meet with clients, both virtually and in person.
• Maintain a keen understanding of the SWS product offerings and updates.
• Uphold the values of Scaling with Systems in all interactions and decision-making processes.

Qualifications

• 5+ years of experience in customer success management or equivalent role.
• Proven proficiency in customer retention and growth in a B2B environment.
• Exceptional communication, accountability, leadership, teamwork, & cross-group collaboration abilities.
• Willingness to travel to client locations as needed.

Mandatory Platforms, Software and Skills Experience

• Facebook Ads (Targeting, KPI’s, Data-based Decision Making, Overall Strategy)
• YouTube (Coaching/Content Creation), YouTube Studio/Analytics
• Funnel Building Software
• Sales (Ideally High-Ticket, $5k+)
• Copywriting/Persuasive Copywriting (Emails and Ads)

Nice to Have Platforms, Software and Skills Experience

• Slack
• Go High Level
• Asana
• Hyros

KPIs You'll Be Measured On

• Cash Generated Per Account Managed
• NPS Surveys, Client Reviews
• YouTube-Specific Analytics for Accounts Managed
• ROI For Accounts Managed
• Client Response Time

Our Vision

Our Vision: We are the #1 company in the world for scaling businesses.

Our Mission

Our Mission: Enabling the world’s businesses to achieve massive scale through simple systems.

Our Values

• Client Obsession: Our goal is to never have to “acquire” another client again, our clients do that for us. Everything we do is to make it easier for our clients to see success in less time and with less effort/sacrifice. “A referral from every client, every client from a referral.” -Autumn Associates
• Simplification And Systemization: We work to identify the root cause of issues and then create the simplest system to solve it once and for all. In a quest to get and be “more,” it’s very easy to add ”more,” but we prefer having and doing less to achieve “more”. “The more constraints one imposes, the more one frees one’s self.” -Igor Stravinsky
• Extreme Ownership: To blame someone else is to admit you are powerless. We do what is asked and then some. If someone else messes up it was our fault for counting on them in the first place. Complaining and excuses will not be tolerated. “Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.” -Pat Summitt
• Radical Transparency: Transparency builds trust, trust builds teams, and teams build companies. Transparency sometimes means revealing your flaws, which only creates more trust, which only builds better companies. “If you are handling things well, radical transparency will make that clear, and if you are handling things badly, radical transparency will make that clear as well, so it helps to maintain high standards.” -Ray Dalio
• Speed, Experimentation, And Execution Without Compromising Accuracy: We move fast, creating a minimum viable product and iterating 4-5 times before most have tried once. Although the minimum viable product may not be perfect at first, through the iterations we quickly make it so. “Action leads to insight more often than insight leads to action.” -Unknown

Location

Location: Remote

Travel

Travel: Event Specific, 2-3x Per Year (3 Days Max Per Trip)

Comp

Comp: Base + Variable Comp, OTE > $90k/year.

Application Questions

• What is your name? * First Name Last Name
• What is your best email? * [e-mail]
• What is your phone number? *
• What platforms / softwares / skills do you have extensive experience with? * Zapier Asana Funnel Building Software Hyros Facebook Ads YouTube Content Creation Youtube / Google Ads Sales Copywriting / Persuasive Copywriting Slack LinkedIn Sales Navigator Direct Response Messaging
• Have you ever owned/run a service-based business? * YES, I HAVE owned/run a service-based business. NO, I HAVE NOT owned/run a service-based business.
• Can you please elaborate on what your business was and who you served? Only 2-3 sentences required. *
• What business to business experience do you have? Only 2-3 sentences required. *
• Please detail any experience you've had with being a client success manager (or something similar). Only 2-3 sentences required. *
• How many years of experience do you have as a client success manager or running your own service-based business? * 0-1 Years 1-3 Years 3-5 Years 5-10 Years 10+ Years
• If you're a good fit how soon can you begin working with Scaling With Systems? * ASAP Within two weeks Within a month I need more than a month
• Where did you find us? * Paid Advertising Youtube Facebook Instagram TikTok Twitter LinkedIn Podcast/Audio Other People's Events/Shows Other