Account Manager

Roskam Baking Company; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Tuition reimbursement

Life and disability insurance

401(k) plan with company match

Job summary

Roskam Foods is seeking an Account Manager for our co-manufacturing segment. You will be the daily contact for clients, build deep relationships, monitor production and contracts, and drive growth through identifying opportunities and improving service quality.

Ideal candidates have 3+ years in food industry account management, strong communication, data analytics, and cross-functional collaboration skills to deliver value to brand partners and internal teams.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3+ years in account management, sales, or co-manufacturing in the food industry.
• Proven track record of growing accounts and ensuring customer satisfaction.
• Strong understanding of food manufacturing, QA, and supply chain processes.
• Excellent communication and collaboration across cross-functional teams.
• Ability to analyze data, identify trends, and make data-driven decisions.

Responsibilities

• Serve as the primary day-to-day contact for co-manufacturing clients.
• Develop and nurture long-term relationships with key customers.
• Monitor production, timelines, and contracts to ensure delivery.
• Attend business reviews and gather internal metrics for service quality.
• Identify new product development opportunities and expand volumes.
• Negotiate contracts, pricing, and terms to ensure profitability.

Skills

Account management

Sales & growth

Customer relationship

Data analysis

Cross-functional teamwork

Communication

Problem solving

Organizational skills

Education

Bachelor's degree in Food Science, Business, Supply Chain, Marketing

Job description

Position Description and Purpose:

Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf-stable products. We’re a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose-driven leadership to generate value for all. And we’re on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners. Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness.

Key Essential Functions/Duties:

• Serve as the primary day-to-day point of contact for co-manufacturing clients, addressing their needs and concerns.
• Develop and nurture deep, long-term relationships with key customers to understand their business needs and goals.
• Monitor production process, ensuring timelines, and contracts are met.
• Attend business reviews and gather internal metrics specific to Service and Quality.
• Employ a consultative approach to selling focusing on understanding the challenges and offering tailored solutions to meet their needs and add value allowing us to expand business within existing accounts.
• Collaborate with clients to identify new product development opportunities and increase production volumes.
• Negotiate contracts, pricing, and terms with clients to ensure profitability and growth.
• Resolve issues and concerns and elevate as necessary.
• Build and maintain strong relationships and collaboration with internal team (Supply Chain, Procurement, Operations, and Finance) to ensure alignment to services and quality performance expectations.
• Monitor production schedules, inventory levels, and delivery timelines to ensure on-time delivery of products.
• Address and resolve any production, quality, or supply chain issues that may arise.
• Work closely with the quality assurance team to ensure all products meet client specifications and regulatory requirements.
• Analyze sales data, production trends, and market insights to provide accurate forecasts and reports to clients and internal stakeholders.
• Set and track long-term performance metrics to measure the effectiveness of strategic initiatives and make date driven decisions.
• Work closely with Operations and Supply Chain to ensure customer forecasts are being met.
• Stay updated with industry trends, food safety regulations, and emerging technologies in food co-manufacturing.
• Provide clients with insights and recommendations to enhance their product offerings and optimize manufacturing processes.
• Advocate for innovative improvement to help customers stay ahead of industry trends and competition.

Education/Experience/Skills/Qualifications:

• Bachelor's or degree in Food Science, Business, Supply Chain Management, Marketing or related field.
• At least 3 years of experience in account management, sales, or co-manufacturing within the food industry.
• Proven track record of managing complex accounts, achieving growth goals, and high levels of customer satisfaction.
• Strong understanding of the food manufacturing process, quality assurance, and supply chain management.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Detail oriented with strong organizational and project management skills.
• Strong problem-solving skills and a proactive approach to addressing challenges.
• Experience working in co-manufacturers or co-packers in the food industry and knowledge of food safety standards preferred.

• medical, dental, and vision benefits
• tuition reimbursement
• life and disability insurance
• a 401 (k) plan with company match

AAP/EEO Statement:

Roskam Foods is a recognized veteran-friendly and equal opportunity employer.

We are excited to introduce you to all that Roskam has to offer from the many valuable benefits to programs that support your lifestyle needs and opportunities for professional development.

Roskam is an equal opportunity employer.

At Roskam, we’re like family.

We rely on the exceptional strengths, collective imagination, and tireless energy of our team members to please our customers.

We are committed to creating and sustaining an environment that encourages many backgrounds and cultures where the contributions of all stakeholders are valued and respected.

We invite you to start your career path here, through a variety of opportunities tailored to engage and inspire.