Account Manager

The Access Group; United States; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health contribution

25 days of leave

Three charity days each year

Job summary

The Access Group is seeking a dedicated individual to manage and grow a portfolio of customers within various sectors such as logistics and eCommerce. The successful candidate will foster customer relationships and drive value from the software solutions offered by the company.

This role requires someone who is commercially aware and can effectively communicate with clients on all levels to ensure their needs are met. The company offers a blended working approach, competitive salary, and a generous benefits package including 25 days of leave and charity days.

Qualifications

• Experience managing customer portfolios.
• Familiarity with logistics operations.
• Strong organizational skills.

Responsibilities

• Manage and grow a portfolio of existing customers.
• Identify upsell and cross-sell opportunities.
• Run product demonstrations and tailor solutions.
• Manage renewals and pipeline activity in Salesforce.

Skills

Customer relationship management

Commercial awareness

Time management

Tools

Salesforce

ERP systems

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

What does Access offer you?

We offer a blended approach to office working, encouraging collaboration and connection in our thriving offices. We develop our people seriously and will work with you to progress your success plan and accelerate your career. On top of a competitive salary and 25 days of leave, plus a health contribution, you can choose from a range of benefits. We also provide three charity days each year.

About you

You enjoy building strong relationships and helping customers get real value from the software they use daily. You’re commercially aware and can spot opportunities to grow accounts naturally and helpfully, not pushily. You’re comfortable talking to all levels of a business, explaining solutions clearly and simply, staying organized, managing time well, and taking ownership of your portfolio so customers feel supported and confident working with you.

Day-to-day, you will

• Manage and grow a portfolio of existing Access Delta customers across sectors such as third‑party logistics (3PL), distribution, manufacturing and eCommerce.
• Identify and develop upsell and cross‑sell opportunities across the wider Access software suite, including ERP, finance, HR, and reporting tools.
• Run product demonstrations and present tailored solutions that meet each customer’s needs.
• Manage renewals, forecasting and pipeline activity in Salesforce, while working closely with implementation and support teams to keep the customer experience smooth.

Your skills and experiences might also include

• Knowledge of warehouse management, supply chain or logistics operations.
• Experience working with customers in 3PL, distribution or manufacturing environments.
• Familiarity with ERP systems or integrated software platforms.
• Experience gathering and sharing customer feedback to help improve products and processes.