Account Manager

Babcock & Wilcox Enterprises, Inc.; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

Babcock & Wilcox Enterprises, Inc. is seeking an Account Manager to lead sales and customer management across a geographic region. You will regularly visit existing customers, expand our portfolio, and cold-call new prospects.

A deep understanding of B&W products and services is required to provide effective solutions. The role emphasizes bookings, customer relationships, and business expansion through data-driven campaigns.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum 15 years experience in replacement industrial equipment sales.
• Mechanical aptitude and direct sales experience.
• Experience with pulp and paper mills, general industrial sites, oil and gas facilities, and/or utilities sites would be an asset.

Responsibilities

• Achieve or exceed bookings and drive growth through plant visits and customer relationships.
• Expert knowledge of product lines and effective cold/warm calling to leads and customers.
• Build and maintain strong customer relationships and manage escalations with SMEs for solutions.
• Educate customers on new or enhanced product lines and services; demonstrate data-driven campaigns.
• Develop and execute a self-designed territory plan to expand service markets and capture new business.
• Keep CRM records up-to-date and actively solicit customer feedback.

Skills

Face-to-face selling

Customer relationships

Cold calling

Territory planning

Solution selling

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

The Account Manager is responsible for customer management and leading sales for a geographic region. This involves consistent face-to-face visits with existing customers, expanding portfolio to existing customers and cold calling on new customers. This position must understand B&W’s products and services and be able to provide solution to customers from B&W offerings. Success in this position will be defined quantity and quality of opportunities, achieving incremental growth and demonstrating customer diversity in various markets.

Duties:

• Achieve or exceed bookings (50%):
• Plant visits/development of customer relationships
• Expert knowledge of our product lines
• Cold calls to potential customers
• Warm calls to leads/existing customers
• Customer Relationship Management (35%):
• Build and maintain strong customer relationships
• Responsible for customer troubleshooting/escalation to appropriate subject matter expert for solution
• Educate customers on new/enhanced product lines/services
• Business Expansion (15%):
• Demonstrate the use of data analytics and marketing to produce successful targeted sales campaigns
• Demonstrate execution of self-designed territory plan
• Increase service market (Field Service, Construction, Service Projects, etc.)
• Actively pursue customer feedback
• Keep Customer Relationship Management software records up-to-date
• Other duties as assigned by the Company

Education & Experience:

• Bachelors Degree preferred or equivalent experience in lieu of a degree
• A minimum of 15 years experience in replacement industrial equipment and/or engineered solutions
• A qualified candidate should have a mechanical aptitude and direct sales experience
• Sales experience in this market presently is a plus, but not essential
• Experience with pulp and paper mills, general industrial sites, oil and gas facilities, and/or utility sites would be an asset.
• Experience with unionized construction services business, with plant turnaround planning a plus.
• Action-Oriented
• Customer Focus
• E&C and EH&S Focus
• Ensures Accountability
• Manages Ambiguity
• Plans and Aligns
• Technical Aptitude

Working Conditions:

• Typical office setting or home-based
• Domestic travel required: 50-75% of time
• Lifting, pushing, pulling: 10-15lbs

Location(s)

Work Location

WFH

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