Account Manager

Relevant Industrial Llc; Newtown Square (Delaware County); On-site; USD 90,000 - 130,000; Full time

Job summary

Relevant Industrial is seeking an Account Manager to drive revenue by developing long-lasting relationships with clients across all business units. This field-based role relies on technical expertise, solution development, and consistent client engagement.

You will identify new opportunities, support product lines, and maintain high levels of customer satisfaction while coordinating with factory reps during regional visits and delivering cross-functional support.

Qualifications

• Bachelor’s degree in engineering or technical field; instrumentation and control preferred.
• 5+ years in B2B industrial sales in oil & gas, chemical, refining, power generation, or wastewater.
• 5+ years selling instrumentation (temperature, pressure, analytical, etc.).
• 3+ years managing strategic accounts and multi-site coordination.

Responsibilities

• Lead all aspects of the sales process from lead gen to closing.
• Build and maintain relationships with new and existing customers.
• Promote instrument/automation product lines and educate on value-added services.
• Coordinate internally to deliver cross-functional client support.
• Maintain CRM records and respond to client concerns promptly.

Skills

Consultative selling

Technical proposal development

Executive relationship building

Verbal and written communication

CRM proficiency

Time management

Education

Bachelor’s degree in engineering or technical field

Tools

CRM (Salesforce)

Job description

Description

Job Summary

The Account Manager is responsible for generating revenue by developing long-lasting, mutually beneficial relationships with clients across all business units within Relevant Industrial. This field-based sales role focuses on meeting customer needs through technical expertise, solution development, and consistent client engagement. The Account Manager plays a critical role in identifying new business opportunities, supporting product lines, and maintaining high levels of customer satisfaction.

Essential Duties and Responsibilities

Sales & Customer Development

• Lead all aspects of the sales process including lead generation, solution development, proposal creation, and closing.
• Build and maintain relationships with new and existing customers.
• Promote full range of Relevant Industrial’s Instrumentation and Automation product lines.
• Regularly conduct in-person sales calls and collaborate with factory representatives during regional visits.
• Develop customer accounts by educating clients on value-added services.
• Proactively identify new opportunities and revenue streams within accounts.

Solution Delivery & Technical Support

• Negotiate with customers and suppliers to deliver optimal customer solutions with high profitability.
• Provide technical support, product information, and pricing updates to clients.
• Connect with OEM suppliers to enhance customer offerings and solution value.
• Coordinate internally to deliver cross-functional support to clients.

Communication & Relationship Management

• Ensure accurate client expectations and consistent follow-through on commitments.
• Maintain accurate records and contacts in CRM systems.
• Respond promptly and effectively to customer concerns and complaints.
• Maintain professional and proactive relationships with vendors and principals.

Training & Collaboration

• Participate in internal training sessions, sales meetings, and team development.
• Assist in training new employees and sharing best practices.

Requirements

Education and Experience

• Bachelor’s degree in engineering, technical field, or equivalent experience in instrumentation and control.
• 5+ years of experience in B2B industrial sales in sectors such as oil & gas, chemical, refining, power generation, or wastewater.
• 5+ years of experience selling Temperature, Pressure, Analytical, Level, Flow instrumentation, and filtration or process equipment
• 3+ years of experience managing strategic customer accounts and multi-site coordination.

Skills and Competencies

• Strong consultative selling and technical proposal development skills.
• Proven success in landing new accounts and expanding market share.
• Ability to build relationships at the executive level.
• Excellent verbal and written communication skills
• Highly organized with strong time-management and CRM usage.
• Positive attitude, self-starter, and solutions-oriented mindset.

Physical Requirements and Work Environment

• Frequent use of computer and phone; prolonged sitting in office or vehicle.
• Must be able to drive for extended periods for customer visits.
• Occasional lifting of demo equipment (up to 50 lbs).
• Some walking required in industrial plant or refinery settings.
• May be exposed to extreme temperatures during site visits.

Equal Opportunity Employer Statement

Relevant Industrial is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. Reasonable accommodations may be provided to individuals with disabilities to enable them to perform essential job functions.