Account Manager

Veritiv Corporation; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Job summary

The Account Manager role at Veritiv focuses on relationship management, inventory coordination, and profitability for assigned customers. You will be the lead contact, drive performance improvements, and identify opportunities for cost savings and contract renewals.

Responsibilities include managing order flow, resolving issues with cross-functional teams, presenting sales proposals, and ensuring inventory levels meet customer needs. A 3-5 year track record and MS Office proficiency are expected.

Qualifications

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Responsibilities

• Manage account order flow, quoting activities, and reporting to ensure high levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Resolve order, inventory, and delivery challenges by collaborating with customers and our teams to solve problems.
• Engage with customers ahead of seasonal rollouts, new product introductions and process changes to ensure service and performance delivery.
• Identify new opportunities for cost and profit improvements to manage overall account profitability.
• Work with customers and sales team to ensure inventory is adequate to service customer needs.
• Oversee costing, pricing, and invoicing; move invoicing discrepancies to resolution.
• Develop proposals and deliver sales presentations.
• Troubleshoot local service or product quality issues and implement process changes.
• Other related responsibilities required to achieve high levels of customer service, efficiency, and profitability.

Skills

Customer service

Planning & organization

Verbal & written communication

People & diplomacy

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Job Purpose

Our Account Manager will be responsible for providing key relationship management, account management, inventory management, and performance improvement services for our customers. This role operates as the lead point of contact for any and all matters specific to assigned customers and developing and improving strong customer relationships to ensure contract renewal. This role will also identify new opportunities for cost and profit improvements to manage overall account profitability.

Job Responsibilities

• Manage account order flow, quoting activities, and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Resolve order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
• Engage with customers ahead of seasonal rollouts, new product introductions and process changes to ensure the highest levels of customer service and performance delivery.
• Identify new opportunities for cost and profit improvements to manage overall account profitability.
• Work with customers and sales team to ensure inventory is adequate to service customer needs.
• Oversee costing, pricing, and invoicing. Move invoicing discrepancies through to resolution.
• Develop proposals and deliver sales presentations.
• Troubleshoot local service or product quality issues, determine preventive actions, and implement process changes.
• Other related responsibilities required to achieve the highest levels of customer service, efficiency, and profitability.

Additional Responsibilities & Qualifications

• A car is required for some local travel.

Work Experience

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Education

• Bachelor’s Degree Preferred

Physical Requirements

• A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
• The position also requires frequent lifting and/or moving up to 10 pounds.
• The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.