Account Manager

TransUnion; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage (day-one)

Dental coverage

Vision coverage

HSA options

FSA options

Life & AD&D insurance

Disability insurance

401(k) with match

ESPP

Job summary

TransUnion is seeking an Account Manager to deliver exceptional experiences for our partners across the client lifecycle, from onboarding to growth and renewal. You'll coordinate with clients and internal teams to ensure successful adoption of identity protection, cyber risk, data breach, and insurance-related solutions.

You will report to the Sales VP and work primarily remotely with occasional in-person events.

Qualifications

• Minimum 2 years work experience in client management, project management or similar.
• Strong communication, presentation, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Build and maintain strong client relationships through proactive communication and regular meetings.
• Serve as the primary client contact for implementation projects and onboarding.
• Collaborate cross-functionally to coordinate requirements and monitor post-launch activities.
• Execute account management duties including client reporting, quarterly business reviews, and training materials.
• Leverage CRM and reporting tools to identify revenue growth opportunities within existing accounts.

Skills

Client management

Project management

Communication

Relationship building

Time management

Tools

Salesforce CRM

Job description

Team Overview

The Account Manager is responsible for delivering exceptional experiences for TransUnion's partners and their customers throughout the client lifecycle, from implementation through ongoing account growth and retention. By partnering closely with clients and internal stakeholders, the team drives revenue growth, strengthens long-term relationships, and ensures successful adoption of TransUnion's identity protection, cyber risk, data breach, and insurance-related solutions. This team plays a critical role in supporting TransUnion's mission to help businesses and consumers transact with confidence through trusted information and innovative services. This role will report directly to the Sales Vice President.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Required Knowledge and Experiences

• Minimum 2 years work experience in client management, project management or similar
• Strong communication, presentation, and relationship-building skills with the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.
• Highly organized, detail-oriented, and self‑motivated professional capable of managing multiple priorities, working independently, and effectively navigating ambiguity.
• Flexible and adaptable working style with the ability to collaborate across time zones and travel up to 20% as needed.
• Experience within the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.
• Proficiency with Salesforce CRM; bilingual Spanish language skills are a plus.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

• For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection : We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For Your Wellness : Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationa