Account Manager

TransUnion; Chicago (IL); Remote; USD 53,000 - 88,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Job summary

TransUnion is seeking an Account Manager to deliver exceptional experiences for partners and their customers throughout the client lifecycle, from implementation through ongoing growth and retention.

The role reports to the Sales Vice President and is a remote position that may require occasional in-person attendance at work-related events. You will drive client success, renewals, and revenue by coordinating cross-functional teams across time zones.

Qualifications

• Minimum 2 years work experience in client management, project management or similar.
• Strong communication, presentation, and relationship-building skills with the ability to engage stakeholders across client organizations.

Responsibilities

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Skills

Client management

Project management

Communication skills

Relationship building

Cross-functional collaboration

Tools

Salesforce CRM

Job description

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview

The Account Manager is responsible for delivering exceptional experiences for TransUnion’s partners and their customers throughout the client lifecycle, from implementation through ongoing account growth and retention. By partnering closely with clients and internal stakeholders, the team drives revenue growth, strengthens long-term relationships, and ensures successful adoption of TransUnion’s identity protection, cyber risk, data breach, and insurance-related solutions. This team plays a critical role in supporting TransUnion’s mission to help businesses and consumers transact with confidence through trusted information and innovative services.

This role will report directly to the Sales Vice President.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Required Knowledge and Experiences

• Minimum 2 years work experience in client management, project management or similar.
• Strong communication, presentation, and relationship-building skills with the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.
• Highly organized, detail-oriented, and self-motivated professional capable of managing multiple priorities, working independently, and effectively navigating ambiguity.
• Flexible and adaptable working style with the ability to collaborate across time zones and travel up to 20% as needed.
• Experience within the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.
• Proficiency with Salesforce CRM; bilingual Spanish language skills are a plus.

Benefits that support every part of your life:

For Your Health:

• Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection:

• We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and long‑term disability.
• You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family:

• From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter.
• Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future:

• Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You:

• Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness:

• Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [e-mail]. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. TransUnion complies with all applicable immigration laws and regulations. The company does not presently provide employer support or sponsorship for an immigration‑related employment benefit for this position. Applicants must be authorized to work in the United States on a full‑time basis without the need for employer support or sponsorship now or in the future.

Pay Scale Information: The U.S. base salary range for this position is $52,500.00 - $87,500 annually. This position is eligible for both base pay and commission earnings. TransUnion commission targets are generally 20% – 50% of base salary and may vary based on position. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Certain positions may be also eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title: AE I, Account Mgmt - Direct Sales Company: TransUnion LLC

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our workforce for good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our workforce for good – you’ll work with great people, pioneering products and cutting‑edge technology.