Account Manager

Unframed Digital; United States; Remoto; USD 65.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance stipend

Retirement plan match

WiFi and cell phone stipend

Unlimited PTO

Paid family leave

Professional development budget

Fully remote

Descrizione del lavoro

Unframed Digital, a fast-growing, women-owned AIO and SEO agency, seeks an Account Manager to own client relationships across 8–12 monthly retainer accounts. You’ll drive strategy, oversee delivery, and ensure client retention.

Fully remote role in the United States with a salary range of $65,000–$80,000 DOE. Benefits begin after 90 days and include health insurance stipend, retirement match, wifi/cell stipends, unlimited PTO, and paid family leave.

Competenze

• 2–4 years in account management, marketing management, or client success roles (agency experience preferred).
• Experience with digital marketing strategy is a necessity.
• GA, Looker Studio, and GTM knowledge is preferred.

Mansioni

• Own a portfolio of 8–12 monthly retainer clients and ensure strategy and delivery quality.
• Serve as primary contact for AI/SEO, paid ads, and website retainer clients.
• Build relationships with client stakeholders to align goals and KPIs.
• Lead onboarding with sales and delivery teams, translating goals into priorities for internal teams.
• Host recurring client calls with reporting and strategy discussions.
• Identify risks, opportunities, and upsell or expansion opportunities.
• Collaborate with SEO, Paid Ads, and creative teams to ensure timely delivery.

Conoscenze

Account management

Marketing strategy

Data analysis

Communication

Strumenti

Google Analytics

Looker Studio

Google Tag Manager

Asana

Slack

Descrizione del lavoro

About Unframed Digital

Unframed Digital is a fast-growing, women-owned AIO and Search Engine Marketing agency founded in 2020. Our mission is to help eCommerce and lead generation businesses grow through strong, scalable digital marketing foundations. Our leadership brings over 12 years of experience working with brands in the home, design, and building industries, and we regularly partner with interior design firms, architects, building materials manufacturers, and home design product brands to get them found by the designers, specifiers, and homeowners they want to reach.

Our small yet mighty team is accountable for driving the results that our clients expect with a premium service. We strive to deliver excellence in everything we do, day in and day out. What does this mean for you? You will join a team that values improvement personally and professionally, collaborates without ego, and finds joy in the company of others. Our core values drive our day-to-day from the tasks we accomplish, the customer service we provide, and the life we lead in and out of work.

We are proud to have received the following recent accolades:

• 2026 Silver Awardee, Digital Agency of the Year in the U.S. (US Agency Awards)
• 2025 Top Digital Agency in L.A. (Netty Awards)

We are an Equal Opportunity Employer and are committed to I.D.E.A. hiring practices. BIPOC and LGBTQ+ candidates are strongly encouraged to apply.

The Account Manager Role

If an account manager and a marketing director had a baby, this role would be it. The Account Manager owns the client relationship and account success after the sale. It encompasses client strategy, project management, and team coordination to ensure excellence in delivery of our services.

Once fully onboarded, you will manage a book of approximately 8-12 monthly retainer clients, ensuring strategy is clear, execution is on track, and communication is proactive so that clients feel like we are a true member of their team. Your success is measured by client retention, upsell revenue, client satisfaction, and completion of timely deadlines and deliverables.

This is an ideal role for someone who enjoys creating innovative ideas aligned with strategic goals, building meaningful relationships, and bringing order to complexity.

Your Day to Day

Client Management & Strategy

• Serve as the primary point of contact for a portfolio of AIO/SEO, paid ads, and website retainer clients
• Build deep relationships with client stakeholders and understand their goals, KPIs, and success metrics
• Lead onboarding for new clients in partnership with sales and delivery teams
• Translate client goals into clear strategic direction and priorities for internal teams
• Host recurring client calls including reporting and strategy discussions
• Proactively identify risks, opportunities, and upsell or expansion opportunities

Project & Delivery Management

• Own timelines, deliverables, and scope for all assigned accounts
• Work closely with the SEO, Paid ads, and creative (copywriting, UX/UI, development) teams to ensure work is delivered on time and to Unframed Digital’s standards
• Maintain clear workflows and documentation in Asana
• Manage scope creep and set clear, confident boundaries with clients

What Success Looks Like

• Clients feel informed, supported, and confident in Unframed Digital
• Projects move forward smoothly with minimal issues/red lights
• Internal teams are clear on priorities and expectations
• Retention is strong and accounts grow over time
• You are seen as a trusted strategic partner by both clients and teammates
• You reach or exceed weekly KPIs/measurables

What We Offer

• Fully remote work with flexible structure
• Competitive salary ($65,000–$80,000 DOE)
• 7 paid holidays plus one week off between December 24th and January 2nd

After 90 days of employment your full benefits kick in and include the following unless otherwise noted:

• Health insurance stipend covering 50% of premium up to $500
• Competitive retirement plan available offering a match up to 3%
• WiFi and cell phone stipend
• Unlimited PTO
• 4 weeks of paid family leave for eligible employees after 6 months of employment
• Annual budget for professional development and continued education after 6 months of employment
  

What You Bring to the Table

• You have 2-4 years of experience in account management, marketing management, or in a client success role (agency experience strongly preferred).
• Experience with digital marketing and marketing strategy is a necessity.
• You have the ability to analyze data and apply learnings, ask probing questions and think strategically to create an ideal solution for the client. Experience in Google Analytics, LookerStudio, and Google Tag Manager is preferred.
• You have the strategic mindset of a marketing manager and understand client goals, audiences and channels to drive strategic growth.
• You are comfortable managing and working in tools like Asana, Slack, and CRMs.
• You have emotional intelligence and the ability to navigate client dynamics with confidence and tact.
• You are excellent at managing priorities, hitting deadlines, multi-tasking and adapting.
• We do not require a higher level of education including a bachelor’s degree. If you’ve got what it takes and you have demonstrated experience, we want to hear from you.
• Expert communicator: You are an active and empathetic listener. You are detail-oriented and passionate about getting the full picture and effectively communicating that to a team.
• Team player: We are only as good as our weakest link. You are happy to help and add to a positive work environment. You collaborate without ego and value accountability, feedback and creative ideas.
• Resourceful & solution-driven: Things in the world of technology are ever-changing and start-up businesses don’t have all the kinks worked out. You look forward to a challenge, can figure things out on your own, and have a track record of being solutions-oriented.
• Strives for excellence: Not everything goes your way, but you always strive for unequivocal excellence in everything you do. Your standards are high and you set high expectations for everyone around you. You take pride in your work.
  Insatiably curious: You are always learning and yearning for more. You have an inability to leave a problem at the door until you have found one or more solutions. You don’t fear the unknown; you welcome it through a resourceful, investigative attitude.